To: Financial System Users
Re: Oracle Issues Resolved
May 14, 2022
Colleagues,
The Division of Finance and Administration, along with the Office of Information Technology, are pleased to report that the issues that impacted our Oracle financial system workflow and integration process have been resolved.
Issue: Procurement requisition workflow approval
Impacts: Procurement requisition workflow approval
- Requisition approval workflow history was unable to be seen:
- In email
- On inquiry screen
- On BPM Worklist
- Requisition approval workflow unable to be completed
Status: Resolved as of 2:30 p.m. May 14
Users are advised that requisition approval for transactions sent Thursday night through Saturday morning should be approved in the Oracle financial system application, rather than through the email, as new emails were not able to be retriggered during the Oracle fix this morning.
Issue: Interface and integration
Impacts: Interfaces into Oracle are not able to be processed
The following data feeds to the general ledger and/or PPM sub-ledger were not processed for May 13; the following integrations are impacted:
- Banner (student receipts/invoices/apply/UnApply/credit memos)
- Concur (travel expense)
- UCPath (payroll expense)
- EBPCS (budget)
- CSGOLD (campus card transactions)
Status: Resolved as of 2:30 p.m. May 14. Transactions from data feeds have been re-loaded and are available to be viewed in the sub-ledger and general ledger.
The system was reported to run slower as it refreshes, so we appreciate your patience as the system continues this process. It is anticipated to return to normal processing times in the next few hours.
We thank you for your patience and will update the user community with information as needed.
Thank you,
Kurt Schnier
Interim Vice Chancellor and Chief Financial Officer
Amanda Preston-Nelson
Associate Vice Chancellor and Controller
Emily Bustos
Executive Director, Financial Systems Support
