Library 'Spotlight'
University of Victoria Library
Expiry Dates on requests can be a mystery to many patrons and ILL Staff! Over the summer we received multiple questions about how the
Need by (aka Expiry) Dates work in the
OutLook OnLine (SHAREit) software and we've created a
FAQ and
video guide to help answer these questions.
Did you know?
Need by (Expiry) Dates are assigned automatically to a request when it's created by staff or patrons based on the
Default Need-by Date set in your
ILL Admin > Maintain Participant Record (usually 90 days). ILL Staff can update this date before the request has been filled but usually staff just leave the arbitrary default.
You can also allow your
patrons to initially set the
Need by (Expiry) Date (by default they can't) and even
set-up a minimum default that only applies to patrons! Check-out our
FAQ or
contact us for assistance.
So what should I do as a
Borrower if my request expires before filled?
If desired, your request can be
updated with a new Need by (Expiry Date)
and the
status changed to "Approved - Send" to re-send to Lenders (such as the last lender library assigned).
So what should I do as a
Lender if a request expires while I'm trying ship?
Some libraries pick a specific Need by Date while many others just use the system default and are happy to manually extend. We recommend you check our
FAQ to see if a library has indicated their preferences or double-check directly with the borrower library.
One of our
ISO Relais Partner Lbraries
reached out to the
OLOL Admin Support Centre
to share their preferences on expired requests:
 The
University of Victoria Library would be hap
py to have you fill their borrower request even if it's expired.. unless you hear otherwise from them!
UVic ILL Staff say
"...often patrons do still need items after they are expired. Basically ignore the "expired" and "need by date" status. If still possible, the lender should fill (Ship) the request regardless of the expired status/date unless they hear otherwise from UVic ILL Staff
".
If
you have a preference or would like to send us feedback, please
let us know and we'll update our
FAQ with your information for other libraries to consult!
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