Communicate your plan. Let your accounts know your Agency has a comprehensive COVID-19 plan to keep patients and caregivers safe and healthy. Remind them of our rigorous practices in infection control, social distancing and employee symptom screening.
Offer to do remote/video in services to your referral sources. For example, many non-clinical staff are not familiar with the proper way to wear a cloth mask.
Remind your referral sources that your team completes a phone screening with every patient before entering their home.
For those of you with hospice, remember that palliative care and hospice can be effective in comforting a patient who is ill with COVID-19.