Alert#: PA-2023-11


Issued: December 29, 2023


To: All CT BHP Providers


Subject: Viewing Authorization Letters in Provider Connect

Dear Provider, 


This alert is being sent to all CT BHP Providers to offer additional guidance to view authorization letters in Provider Connect. There have been reports of intermittent errors when attempting to view and download authorization letters. Please follow the below steps should you encounter any difficulties.

Important notes before retrieving authorization letters:

  • If the authorization is auto-approved, please allow two (2) business days from submission to allow the letter to be generated.
  • If the authorization is pending for review, please allow two (2) business days from the determination to allow the letter to be generated.

Viewing Authorization Letters - Optional Workflow

Select the image below to view in full-screen

If you have questions regarding this alert, please contact CT BHP at 1-877-552-8247.




Provider Relations Department

CT Behavioral Health Partnership

Administered by Carelon Behavioral Health

Questions? Contact Provider Relations at

Telephone: 1-877-552-8247, Options 1, 2, 7.

Email: [email protected]