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Job Title: Customer Service & District Program Support
Position location: Syracuse, NY
Responsibilities:
· Interact with customers, internal and external, to supply information. Receive, evaluate, and answer customer inquiries. Handle customer complaints, product returns, and special requests via phone, paper, e-mail, and the Internet. Process orders and resolve issues. Requires a broad range of administrative, editorial, and basic research skills.
· Provide membership support by processing member applications and renewals. Maintain the membership database, mailing lists, and records. Answer inquiries, prepare correspondence, and register members/customers via telephone, internet, and direct mail. Coordinate communications and marketing literature distribution. Maintain an inventory of marketing materials.
· Provide administrative support to organize, plan, produce, and register participants for events, functions, fundraising activities, meetings, and programs. Assist with supplies and services logistics. Support and assist with facility selection, registration, communications, and audio/visual equipment for organization meetings and special events.
· Supports district leadership by performing assigned administrative tasks. These may include preparing, collating, distributing, copying, filing, scanning, mailing, emailing, and faxing paperwork, labeling and organizing files, and making and confirming meeting room reservations.
· Provide office function support by typing, filing, data entry, reception, copying, mail distribution, inventory control, records management, sorting and distributing mail, preparing outgoing mail, weighing, calculating postage, and posting letters and parcels. Record postage charges and renew the postage meter as required.
Education: A high school diploma is required; some college is preferred.
Benefits: Scouting America—Longhouse Council is an equal opportunity employer and offers competitive salaries based on the council’s geographic location. Scouting America offers benefits that include primary medical, prescription coverage, dental, vision, life insurance, long-term disability, accidental death, and a retirement savings plan. It also compensates for authorized and approved business-related expenses, including phone and mileage reimbursement. We also offer a generous vacation policy and holiday observances.
Salary Range: $16.00 -$19.00/hr. Depending on experience level.
How to Apply: Please email Edwin.theetge@scouting.org or call 315-463-0201 for more info
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