Overcoming Frustrating Experiences

Challenges present themselves on a daily basis, some small, and some not so small. It is how you choose to react to those challenges that can hold you back or move you forward.

So, how do you make sure you have a good perspective of the issue at hand? First take some time to evaluate the challenge before you respond or react. The time to do this can vary from a few seconds to a few days depending on the urgency of the situation. Once you have decided what the best desired outcome is for you, then you can come up with a plan to achieve that outcome.

Say for instance, you have a bad experience or got frustrated trying to receive services or get information you need from an organization. Perhaps your perception is the person you are speaking with seems combative or unwilling to help. If you just throw up your hands, get angry, storm off or hang-up, then you have let the situation dictate your outcome. This is a perfect time to pause, maybe call back or go back at a later time. It could be that the person you are dealing with is just having a bad day. Remember your desired outcome, evaluate the situation and try to clearly state your desired outcome again to the person or new person you are speaking with. If they still can’t help you due to their policy or some other issue, ask if they can suggest a way for you to achieve your desired outcome. Remember the saying “You’ll catch more flies with honey than you will with vinegar”. Keep your cool, be courteous and professional even if you feel they aren’t, and acknowledge that you appreciate their help.

Most of all be patient, thoughtful and keep your desired outcome in mind. Some challenges can take several attempts to solve. Always remember, this problem will eventually be behind you. If you don’t believe that, just look back in your life to remember a time when you had a challenge that seemed overwhelming, we all have them. With a little practice you will find that you can become an efficient problem solver.