March 2021
COVID-19 Updates and Information (NEW INFO)
Hand Sanitizer 1
Click on the links below to get more information about these essential COVID-related resources
The State of Massachusetts has recently updated its rollout timeline for the COVID-19 vaccine.
  • As of March 22, anyone 60 + or working in specific sectors (transit, grocery, utility, food and agriculture, sanitation, public works, and public health) are eligible for the vaccine
  • On April 5, the vaccine rollout will be expanded to include anyone 55+ with at least one specific medical condition
  • On April 19, the vaccine will be open to the general public

Personal Protective Equipment (PPE)

Can't find a PCA due to COVID? Connect with a local Home Health Agency
Fiscal Intermediary (FI) Information: Participant Dashboard
Resource Corner
Family Resource Center

Our Family Resource Center helps families identify what is needed to maintain the integrity of their family, to decrease or alleviate stress and to become full participants in their communities. See the full list of services below. Families need to contact the Department of Developmental Services (DDS) North Shore Area Office at 978-927-2727 to request these supports. Eligible families will be referred to Northeast Arc’s Family Resource Center by DDS.

Flexible Funding
Family Activities
Social & Recreation Programs
Training for Self-Advocates, Parents and Professionals
Parent Support Groups and Networking
Information, Resources, & Referrals

Gloria Castillo
Family Support Centers Director

It is extremely important to make sure that the PCA(s) that you have hired are never working more hours than you have approved each week by your insurance.

Overusing FAQs:

What will happen if I submit a timesheet and my PCA worked more hours than what I currently have approved?

You will not have those hours at the end of the authorization period, meaning you will be short those hours and once you are out of hours, the new hours will not begin until the new authorization year begins.

Will my PCA get paid for the hours they work if they work  for more hours than I am approved?

Most of the time the PCA will be paid, however it is not always guaranteed. There are many consequences to overusing, which include running out of hours before the end of the authorization, meaning your PCA cannot work or get paid until the new prior authorization begins, and having MassHealth cap your hours if you repeatedly overuse. Once MassHealth caps your hours then the PCA will not get paid for the hours they submit that are more than the hours you are approved for.

How will I know if I overused?

You will receive a letter in the mail from your Fiscal Intermediary Department and will also get a call from your skills trainer in order to discuss how many hours you overused by and what hours you should be using going forward. However, since the PCM program is a consumer driven program, it is also important that you are keeping track of the amount of hours you have approved and the amount of hours you have used. Many consumers in the program find it helpful to have a schedule outlined each week for their PCA’s, in order to ensure they are scheduled the correct amount of hours. Please consider this if you are receiving multiple overuse notices.
Meet some of the amazing staff who help support our PCM consumers.
Vanessa Mojica Baez
AFC/PCM Intake Supervisor
Meet Vanessa, she is our new AFC/PCM Intake Supervisor.

Vanessa has been on the intake team for the past 6 years. She is responsible for onboarding thousands of consumers and recommending resources to hundreds of families. We are happy to have her on our team! 
Did you know that we now have a dedicated receptionist?
Call 978-762-0301 during business hours to be connected to your Skills Trainer.

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