April 7, 2020
Use PEBA’s online resources to submit transactions
To better serve our members during this time, we strongly encourage you to use PEBA’s online resources to submit your transactions instead of mailing paper forms. Since PEBA has limited staff working in the office, using the online tools will ensure your transactions are processed in a timely manner. If you submit transactions via paper, processing time will be delayed as we deal with the effects of COVID-19.

Insurance benefits
MyBenefits is the fastest, most convenient way for subscribers covered by PEBA-administered insurance programs to manage their benefits. You can use My Benefits to:
  • Make changes to benefits due to birth, marriage, divorce or adoption.
  • Complete new hire enrollment elections after your employer initiates the process.
  • Upload any required documentation.
  • Update beneficiary information for Basic Life and Optional Life insurance.
  • Change your address and contact information.

Learn how to register for MyBenefits here.

Retirement benefits
Member Access is the online resource that allows you to view and update the personal information on file for your retirement account. You can use Member Access to:
  • Update active member beneficiary information.
  • Apply for service retirement
  • Apply for a refund.
  • Change your address and contact information.
  • Create benefit estimates.
  • Submit service purchase requests.

Learn how to register for Member Access here.
Wait times may be longer than usual
To limit the spread of the COVID-19 virus, PEBA has limited operational and customer service staff working in the office. We appreciate your patience and understanding as call wait times will be longer than normal and could exceed 15 minutes. We assure you that monthly retirement benefits and insurance claims payments will continue without interruption. However, if you have an emergency regarding your health insurance or prescription medication, or have not received your monthly retirement benefit timely, please visit our contact webpage to send us an email for the quickest response.
Retirees can use Member Access
Retirees can access their retirement account 24/7 with Member Access.
  • Review and manage your monthly benefit.
  • Manage your tax withholdings.
  • Review your beneficiaries.
  • Find documentation for your account, including your Form 1099-R for filing your income tax return and your annuity verification letter.
  • Review your payment option.
  • Update your contact information.

Learn more about what retirees can do in Member Access on the Using Member Access in Retirement flyer.
Behavioral health care when you need it
During this stressful time, don’t let emotional difficulties affect your wellbeing. As a State Health Plan member, you can video chat with a licensed counselor, therapist, psychologist or psychiatrist from the comfort of your home.
Coronavirus Aid, Relief and Economic Security Act
The Coronavirus Aid, Relief and Economic Security Act (CARES Act) was signed into law on March 27, 2020. Although the Act contains several provisions related to retirement plans, many of those provisions are not immediately applicable to the retirement plans administered by PEBA. For example, some provisions relate to plan features that are not currently offered by these plans or relate to different types of retirement plans altogether. The information on our website describes the mandatory provisions of the CARES Act that will take effect automatically for the retirement plans administered by PEBA. PEBA is continuing to review the other provisions of the CARES Act and will provide additional guidance as we assess whether any of the non-mandatory provisions of the Act will have an impact on the retirement plans.