PEP Talk Quarterly  January 2019
Article: "Best Practices for Patient-Centered Appointment Agenda-Setting"
“Appointment agenda-setting is important for integrating the patient as part of the care team and better managing a strict appointment time frame...”

Video:  The Power of Empathy
Dr. Helen Riess shares how one study on human connection was both ground breaking for the patient and herself. She created the acronym E.M.P.A.T.H.Y ( e ye contact, m uscles of facial expressions, p osture, a ffect, t one of voice, h earing the whole person, y our response).
Article: “Developing Patient Teach-Back to Improve Patient Education”
"To ensure that patients are retaining information that can keep them healthier, providers need to go beyond the basics of discussing concepts and self-management techniques. Checking for understanding through patient teach-back methods can cement information in the consumer's mind and raise the chances of adherence to recommended care.”

From Our Patients' Perspective
Patient comment about April 2018 PEP workshop attendee
DR. GREGORY HUANG

Dr. Huang was the provider who examined me, and I honestly haven't had a provider be so thorough and explain exactly what my issue was where I completely understood. I didn't feel rushed, and you can tell that he wants to make sure he takes the utmost care of his patients!  10/23/2018
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