Greetings from PHAB:
Happy National Public Health Week! Readers of this newsletter are likely engaged in protecting and promoting the health of the public in one way or another. So, as we all join to celebrate National Public Health Week, please take a moment to celebrate the work you do to promote healthy communities, prevent violence, support rural and frontier health, deploy the best and most efficient technologies, and manage the aftermath of serious flooding, winds, and wildfires. Public health workers are on the front lines everyday, tirelessly striving to educate the public, implement sound policy, and prevent disease. Thank you for the great work you do and for adding public health department accreditation to your goals!
In this newsletter you will read about all that has been going on at PHAB in recent months. Our Board of Directors met in March, and the highlights of the meeting are summarized below. We also recently accredited a new cohort of health departments and officially launched the accreditation program for state and territorial vital records/health statistics accreditation. In addition, we refreshed the PHAB website during the winter, giving it a new look and easier access to our materials.
Thank you for being our partner, whatever your role, and for serving the nearly 80 percent of the U.S. population that is now covered by a PHAB-accredited health department. We salute you during National Public Health Week and always!
Kaye Bender, PhD, RN, FAAN,
PHAB President & CEO
Issue #74
April-May 2019 
In This Issue

Kaye Bender, PhD, RN, FAAN

 President and CEO

PHAB Board Addresses Busy Agenda During March Meeting
Spring got off to a busy start here at PHAB, with our Board of Directors convening in Alexandria, Virginia, on March 19-20. The highlights of the meeting included the appointment of Dean G. Sienko, MD, MS, to the PHAB Board of Directors for a three-year term. Dr. Sienko has served as Vice President for Health Programs at The Carter Center since June 2016, where he provides leadership for programs working to prevent or eliminate six tropical diseases in 18 nations, as well as efforts to improve mental health care in the United States and abroad. The not-for-profit center, founded in 1982 by former U.S. President Jimmy Carter and former First Lady Rosalynn Carter in partnership with Emory University, works to advance peace and health worldwide.
Dr. Sienko 
Prior to joining The Carter Center, Dr. Sienko served as Associate Dean for prevention and public health at the Michigan State University College of Human Medicine, where he also was Acting Director of the Institute for Health Policy and Senior Adviser to the provost. He earned his medical degree at the University of Wisconsin School of Medicine and holds master's degrees in clinical research design and statistical analysis from the University of Michigan, and in strategic studies from the U.S. Army War College. He is board certified in public health and general preventive medicine, and his research has been published in numerous journals. He was recognized in 2012 by Alpha Omega Alpha Medical Honor Society, received the Capital Area Health Alliance's Community Service Award in 2008, and was named Distinguished Health Practitioner of 2008 by the University of Michigan School of Public Health. He was a Kellogg Foundation National Fellow from 1993 through 1996.
Dr. Sienko retired as a major general after a 33-year career with the U.S. Army and for two years was commanding general of the U.S. Army Public Health Command at Aberdeen Proving Ground in Maryland. He has been an Epidemic Intelligence Service officer with the U.S. Centers for Disease Control and Prevention, medical director/medical examiner with the Ingham County (Michigan) Health Department, and interim chief medical executive for the state of Michigan.
Additional Board meeting highlights include the appointment of 4 new members to the Evaluation and Quality Improvement Committee: Eileen Eisen-Cohen, PhD, MSW, Manager, Office of Performance Improvement, Maricopa County Department of Public Health in Phoenix; Heather Weir, MPH, RD, Director, Office of Planning, Partnership and Improvement, Colorado Department of Public Health and Environment, Denver; Kristin Sullivan, MS, Manager, Public Health Systems Improvement, Connecticut Department of Public Health; and Philip Mason-Joyner, MPH, Operations Manager at Clackamas County Public Health Division in Oregon.
In addition, the Board:
  • Held discussions on the multi-jurisdictional application model evaluation.
  • Heard a presentation from Meredith Cameron and Joanne Pearsol on the evaluation being conducted by Ohio State University on Ohio's accreditation mandate.
  • Held a generative discussion with Jeff Levi and Karen DeSalvo on PHAB/PHNCI's future role in measuring health department performance related to the foundational capabilities.
  • Held a discussion with the Association of State and Territorial Health Officials' Mike Fraser, Danny Staley and Joya Coffman on ASTHO's work to strengthen the public health infrastructure in Puerto Rico and the U.S. Virgin Islands.
  • Discussed new partnership opportunities with Donna Grande, Executive Director of the American College of Preventive Medicine.
Fourteen Health Departments Achieve Initial Accreditation; Four Become the First to Achieve National Reaccreditation
Fourteen more health departments achieved national initial accreditation in March, bringing the benefits of PHAB accreditation to nearly 80 percent of the U.S. population. Also in March, four health departments became the first in the nation to successfully achieve national reaccreditation, thereby extending their accreditation status for another five years.
"We are so proud of these 18 health departments for wanting to be the best organizations they can be," said PHAB President and CEO Kaye Bender, PhD, RN, FAAN. "And we are extremely excited to be at a point in the accreditation program where some of the first health departments to achieve initial accreditation through PHAB are now achieving reaccreditation. In doing so, they are ensuring their communities that the value of accreditation is long-term -- not a one-time recognition -- and that continual improvement is the hallmark of a 21st century organization."
National initial accreditation was awarded in March to:
  • Albany County Department of Health, Albany, New York
  • Allen County Public Health, Lima, Ohio                                      
  • Cabell-Huntington Health Department, Huntington, West Virginia
  • Forest County Potawatomi Health & Wellness Center Community Health Department, Crandon, Wisconsin
  • Georgia Department of Public Health, Atlanta, Georgia
  • Jefferson County Public Health, Lakewood, Colorado                                
  • Johnson County Public Health, Iowa City, Iowa                                                        
  • Louisiana Office of Public Health, Baton Rouge, Louisiana                                                      
  • Panhandle Health District, Hayden, Idaho                                                                    
  • Pennsylvania Department of Health, Harrisburg, Pennsylvania                                                
  • Putnam County Health Department, Ottawa, Ohio                                            
  • Rockland County Department of Health, Pomona, New York                                        
  • San Bernardino County Department of Public Health, San Bernardino, California  
  • Tuscarawas County Health Department, Dover, Ohio                      
National reaccreditation was awarded in March to:


  • Franklin County Health Department, Frankfort, Kentucky
  • Northern Kentucky Independent District Health Department, Florence, Kentucky
  • Washington State Department of Health, Olympia, Washington
  • West Allis Health Department, West Allis, Wisconsin  
During an accreditation ceremony on January 23, 2019 in Fort Riley, Kansas, Col. Theodore Brown, Irwin Army Community Hospital commander, unveils the installation's PHAB accreditation plaque. USA MEDDAC Fort Riley Department of Public Health in Fort Riley, Kansas, became the U.S. Army's first public health department to achieve national accreditation on November 20, 2018.
PHAB Launches New Accreditation Program for Vital Records and Health Statistics Units in State Public Health Departments
April 1, 2019 marked the official launch of PHAB's  new Vital Records and Health Statistics Accreditation Program . The new, voluntary accreditation certification program bring s
the benefits of national accreditation to the vital records and health statistics (VRHS) units of state and territorial health departments. The program is available to eligible applicants in the 57 jurisdictional areas identified by the Centers for Disease Control and Prevention's National Center for Health Statistics (NCHS), to fulfill its legislatively mandated mission to produce national vital statistics. This includes jurisdictions where statewide vital records are collected from the 50 states, the District of Columbia, New York City, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and Virgin Islands.  
The development and implementation of accreditation standards for VRHS units marks the culmination of a multi-year collaboration between PHAB and the National Association for Public Health Statistics and Information Systems (NAPHSIS), the national nonprofit organization representing the state vital records and public health statistics offices in the United States. Support for the new Vital Records and Health Statistics Accreditation Program has been provided by a cooperative agreement from the Centers for Disease Control and Prevention, Center for State, Tribal, Local and Territorial Support, with additional funding from the CDC National Center for Health Statistics.
A state or territorial health department does not have to be PHAB-accredited for the VRHS unit to submit an application. An applicant training event will be held June 3, 2019 at the 2019 NAPHSIS Annual Meeting in Columbus, Ohio. Interested applicants can click here to learn more about the program requirements and the applicant training event.
Case Studies Highlight Promising Practices for Including Individuals With Intellectual Disabilities in Health Departments' Work

Under a grant from Special Olympics International, PHAB has been working to identify promising practices from accredited health departments that have intentionally focused on including individuals with intellectual disabilities in their work related to health promotion, emergency preparedness, and general program planning.
Some of those promising practices have been explored in greater depth and are now available on PHAB's website as short case studies intended to encourage other health departments to consider intentional inclusion in their public health work:  
  • Alabama Department of Public Health: Inclusion of Young People with Intellectual Disabilities in School-Based Wellness and Physical Education
  • Clinton County Health Department: Inclusion of People with Intellectual Disabilities in a More Inclusive Emergency Response Plan
  • Oregon Health Authority: Inclusion of People With Intellectual Disabilities in Tobacco Cessation Programs
  • Philadelphia Department of Public Health: Leveraging Strategic Partnerships & Innovation to Advance Inclusion of Children With Intellectual Disabilities
  • Union County Health Department: Inclusion of People with Intellectual Disabilities in Community Health Improvement Projects
In addition, PHAB plans to conduct a webinar about inclusive health and accreditation on September 12, 2019,  from 2-3 pm ET.  Please stay tuned to the PHAB e-newsletter and website for more details. In the meantime, as you think about health promotion and health policy in your jurisdictions, please consider including individuals with intellectual disabilities in your partnerships.
Eighteen New Site Visitors Participate in Two-Day Training Event in March
Another 18 public health professionals traveled to PHAB for a two-day site visitor training event March 5-6, 2019. PHAB site visitors assume a central and substantive role in the accreditation peer review process.   
"We look forward to assigning them to a site visit team very soon," said PHAB Volunteer Services Manager Jeff Lake.  
If you are interested in becoming a site visitor for PHAB or would like more information, please apply at   or contact Jeff Lake at or (703) 778-4549, ext. 110.
Eighteen public health professionals paused for a photo March 5, 2019 during a two-day site visitor training event at PHAB's offices in Alexandria, Virginia.
Standards and Measures Documentation: Tips for Success
This is the fourth in a series of columns in which PHAB staff share tips for successfully demonstrating conformity with various PHAB Standards and Measures. Here, PHAB Chief Program Officer Robin Wilcox discusses initial accreditation Measures 1.1.1, 1.1.2 and 1.1.3; and Reaccreditation Measure 1.1. These measures describe the requirements for a community health assessment (CHA).
Robin Wilcox
The assessment of the community's health and community resources lays the foundation for setting community priorities, adopting community public health policy, planning and developing public health programs, and allocating and mobilizing community resources. The community health assessment (CHA) is also the basis for the community health improvement plan (CHIP), which is required in Domain 5.
The CHA is a community document, developed by, supported by, and revised by the community. While the public health department is a major contributor to the development of the CHA, it is not the only contributor and it is not the "owner" of the CHA. Its development process does not have to be led by the health department, though it often is.  
It is important that the process used to develop the CHA, no matter who leads it, is inclusive and involves many sectors of the community. The Guidance provided for Measure 1.1.1 in Version 1.5 of the initial accreditation Standards and Measures and the Guidance for Measure 1.1, Requirement 1 of the Reaccreditation Standards and Measures, list potential community sectors to be involved in the development of the CHA. The members of community partnerships should be appropriate for the specific community. It is important to involve sectors that have access to, or control of, various community resources, such as parks and recreation, businesses, transportation, and economic development, as well as those who see the needs and inequities of the community, such as social services, hospitals, and NGOs. The PHAB Standards and Measures require the involvement of representatives of "two or more populations that are at higher risk or have poorer health outcomes." This requirement refers to residents who are community members, not service providers. Each of the members of the partnership helps to define community issues, contributes data, and lends their perspective to the analysis of information.
Importantly, the community health assessment looks at the community as a whole - its strengths and resources as well as its opportunities for improvements. PHAB never uses the term "community needs assessment." The document addresses not only areas for health improvement but also community resources that can be mobilized, that are opportunities for collaborations, and that can be employed in new and creative ways. Resources include institutions (e.g., schools, hospitals); organizations (e.g., associations, community groups, clubs); individuals (e.g., informal community leaders, individuals with skills, and individuals with knowledge of the community); and the environment, both natural (e.g., river fronts, lakes, hillsides) and built (e.g., bike paths, town greens, gathering places).
With such broad representation involved in contributing to the CHA, there is going to be a wealth of diverse information and perspectives on which the CHIP will be based. Various sectors of the community will be responsible for implementing the CHIP and leading changes in the community. As they work for health improvement, they will acquire new information, so that the CHA can be updated and enhanced on an ongoing basis.  
In some cases, the CHA may be a regional CHA, of which the county health department is a part. Or, it could be a county CHA, of which a city health department is a part. In these cases, it is important that the CHA includes information and data that are detailed and specific to the health department seeking accreditation or reaccreditation. For shared CHAs, each health department must ensure that the document provides sufficient detail about the population it serves. For example, if a city health department is part of a county CHA, a CHA that provides only county level data will not be of use to the city for setting community priorities, adopting community public health policy, planning and developing public health programs, and allocating and mobilizing community resources.  
A few health departments have submitted more than one CHA for PHAB documentation. This has created confusion for PHAB's volunteer reviewers of documentation. This would also create confusion in the community. There should be only one community adopted CHA and that is the one document that the health department should upload for accreditation documentation of a CHA.
Understanding one's community -- its population, its partners, its strengths and resources, its opportunities for improvement -- is the essential prerequisite for any governmental public health department to be effective. It is impossible to understand one's community without a variety of types of information and a diversity of experiences and perspectives for understanding that information.The CHA is the mechanism for that understanding.
Research and Evaluation Update: PHAB Joins National Network of Libraries of Medicine 
PHAB's Research and Evaluation Team continues to use data and research to drive decisions to improve the accreditation program. As an example, our work on the upcoming Version 2.0 of the Standards and Measures is being informed by findings from the literature and from what we've learned from accredited health departments.  
The Research and Evaluation team is also excited to report that we are now a member of the National Network of Libraries of Medicine (NNLM). The goal of the NNLM is to advance the progress of medicine and improve public health by providing U.S. health professionals with equal access to biomedical information and improving individuals' access to information to enable them to make informed health decisions. The Network is comprised of over 7,000 members representing academic health sciences libraries, biomedical libraries, public libraries, information centers and community-based organizations, including health departments! As a member, PHAB is now eligible for training, project funding, document delivery services, and partnerships with other NNLM members.
 What it Takes to Innovate: Learnings from Innovators in Public Health
In summer 2017, PHNCI awarded $1.55 million to nine agencies implementing cross-sector innovations in health equity, data collection and analytics, health in all policies, systems redesign, and access to services. Over the course of 18 months, these agencies tested their innovations, received training from PHNCI, and met together to share and learn from one another. In a recent blog post, read what PHNCI has learned from these agencies as they foster innovation in their communities.
Save the Date: All In National Meeting 2019
The third annual All In National Meeting will take place October 15-17, 2019, in Baltimore, Maryland. "All In" is a data-sharing community dedicated to improving community health through multi-sector data-sharing and collaboration. The meeting is designed to lift up the hard-won knowledge and practical lessons from these pioneering local data-sharing initiatives to accelerate progress toward improved health equity for all. Attendees will benefit from the inspiring plenary discussions with leading experts, community breakout sessions sharing practical lessons and advice, and opportunities to network with those with similar interests. Updates about the meeting will be posted on the event page as they become available. You can also read the recap and agenda from last year's meeting for more information. Want to attend this year's meeting? Fill out this form to indicate your interest and share your input on the topics you'd like to see covered.  

Welcome to the third installment of Quality Improvement Corner. Here, PHAB Accreditation Specialist April Harris, MPH, CHES, talks about building a strong culture of continuous quality improvement.
April Harris
One significant benefit that is often overlooked when practicing continuous quality improvement (QI) is the opportunity to evaluate what went well and what challenges were encountered. This feedback is often achieved during the evaluation or "check" phase of a QI project. Whether it's figuring out the most efficient way to gather feedback or discovering limitations with data collection, it's likely that the QI project cycle will reveal insightful lessons learned. QI projects often result in measurable, data-driven outcomes that benefit a department, which is excellent! However, it's also important to note the barriers the team or health department overcame during the project, so that future teams don't run into the same issues. These revelations are lessons learned, not failures, and should be noted within the QI project documentation so that other project teams can anticipate these issues and plan appropriately. Consider doing a de-brief or electronic survey with the QI project team immediately following the completion of a QI project to get honest, quick feedback.  
For example, Williamson County and Cities Health District (TX) recently completed their fifth PDCA cycle for one of their QI projects related to a new electronic approval form. The health department explained, "This project proved to be much more complicated and difficult to implement than we had anticipated. Challenges included staff difficulty in interpreting the form (not understanding the linked fields, for instance), reluctance to embrace a new way of doing things, difficulty in balancing the need for greater detail with accessibility, effectively communicating through instructions and job aids, addressing all customer needs, and changes to other processes." This is extremely insightful and valuable information for the health department to learn from as they work towards building a strong culture of continuous improvement! Ivah Sorber, Accreditation Coordinator, stated, "We continue to strive for a culture of quality improvement and do often have setbacks no matter the level of knowledge of QI at WCCHD. It is extremely important to understand the word 'improvement' and know that there is never an ending, but an opportunity for continued growth and learning."
This type of reflection is built into the PHAB requirements as well. For health departments seeking initial accreditation, reference Version 1.5 Standard and Measure 9.2.2, which includes language to support lessons learned, "how the health department reflected and acted on what they learned."
During the planning phase of a QI project, try scanning current resources to see if other health departments  have completed similar projects, to learn from their successes and discover what challenges they faced and how they overcame them. The   Public Health Performance Improvement Network  is a great resource, as well as PHAB's Accreditation Works stories.  
As announced in previous communications, PHAB continues to work on the development of the new PHQIX site. We are excited for this transition and will keep you updated on the progress and may also ask for your feedback in the future! If you have any questions about the PHQIX transition, please reach out to April Harris or Jessica Kronstadt.

Special Supplement to Journal of Public Health Management and Practice Focuses on 2017 PH WINS
A special supplement to the March/April 2019 edition of the Journal of Public Health Management and Practice features articles and editorials on the findings from the 2017 Public Health Workforce Interests and Needs Survey (PH WINS). Members of the PHAB staff and Board of Directors contributed numerous commentaries and research reports to the supplement, including information about the latest data on trends, gaps, and opportunities for the public health workforce.
Released by the de Beaumont Foundation, ASTHO, NACCHO, and the Big Cities Health Coalition, PH WINS is the only nationally representative data about the public health workforce.

Need Help Implementing Your CHIP? NACCHO Announces Part 1 of Two-Part MAPP Action Cycle Webinar Series
Mobilizing for Action through Planning and Partnerships (MAPP) is a community-driven strategic planning process that guides community partners through the development of a community health improvement plan (CHIP). Is your CHIP sitting on the shelf? Having trouble sustaining momentum in your MAPP process? Need guidance on how to work with community partners to implement the CHIP? During this two-part webinar series, NACCHO and local health department staff will share strategies for a successful Action Cycle, Phase 6 of the MAPP framework. The MAPP Action Cycle links planning, implementation, and evaluation for sustained action to address strategic priorities to improve your community's health. During part one, you will learn how to develop an action plan for implementing a CHIP and to identify strategies and tools for sustaining shared action. This first webinar will take place Wednesday, April 10 from 12:30 p.m. to 2 p.m. Eastern Time. Register here.
NACCHO Offers Basic, Introductory-Level MAPP Training
NACCHO, in partnership with CDC and HRSA, will conduct a national Mobilizing for Action through Planning and Partnerships (MAPP) training as a pre-conference workshop at this year's PHIT Conference, June 10-11 in New Orleans. MAPP is a system-wide, community-owned strategic planning process that guides communities through the development of a community health (needs) assessment and community health improvement plan (CHIP) through cross-sector partnerships, community engagement, and addressing social and structural determinants of health, with the ultimate goal of improving population health. Thanks to generous support from CDC and HRSA partners, NACCHO is offering a discounted rate of $100 per participant. The training will be located at the Intercontinental New Orleans. Registration for the MAPP training and PHIT conference are being handled separately, so If you would like to attend both events please register for each. Registration is open until April 15 and space is limited. For more information, email
New Resource on Collaboration Provides Timely and Practical Advice
PHAB recently reviewed a new resource on an important public health concept -- collaboration.
The book, " Working Together On Collaboration" is a timely and practical collection of the best thinking on starting and maintaining successful collaborations, be they between two individuals or multiple large organizations. The entire arc of organizational and operational activity is covered in detail, helping readers find success in their collaborations. The book features 15 interviews with experienced and professional collaborators, and significant body text from C. William Keck, MD,  a leading expert in the public health field and a former president of the American Public Health Association. All share their experiences in great detail, both successes and failures, passing along their wisdom to the reader. An accessible and enjoyable source of mentoring, "Working Together on Collaboration" contains checklists and a clear presentation of all ideas germane to collaboration. Given funding challenges worldwide, collaboration is one of the most effective methods of accomplishing great goals one could not reach alone.
PHAB recommends the book as an excellent resource for understanding collaboration. Available for purchase on Amazon, the book also has its own website link, with many articles and 139 videos posted on the "Bill Keck" YouTube channel. For more information or to read discussions of various topics relating to collaboration, visit the website and the Facebook group "Working Together on Collaboration."


Reena Chudgar Joins the PHAB/PHNCI Team as Director of Innovation
Reena Chudgar
We are excited to announce that Reena Chudgar, MPH, will join the Public Health National Center for Innovations on April 8 as PHNCI's new Director of Innovation. Reena comes to PHNCI with over 13 years of experience in public health, most recently as Director for Performance Improvement at the National Association of County & City Health Officials (NACCHO). Her work at NACCHO included providing support to local health departments and their public health system partners in community health assessments and community health improvement plans, quality improvement/performance management, strategic planning, and in their efforts to prepare for national accreditation. Additionally Reena provided strategic direction and management for the Performance Improvement Portfolio.
Prior to joining NACCHO, Reena worked with the Millennium Water Alliance at CARE USA, interned with the DeKalb County Board of Health in Georgia, and conducted research in Ghana, all of which focused on water, sanitation, and hygiene initiatives. Earlier, Reena served as a Health and Community Development Peace Corps volunteer in the Republic of Kiribati, where she designed and implemented several grassroots health and education programs, assessed and prioritized community needs, and strengthened local economic and social capacity. Reena received a Master of Public Health degree and a bachelor's degree in chemistry from Emory University. Welcome Reena!
Brittan Williams Completes Term as President of the North Carolina Public Health Association
Brittan Williams
PHAB Accreditation Specialist Brittan Williams, MPH, CHES, recently completed her term as 2018 President of the North Carolina Public Health Association (NCPHA). With a membership of nearly 1,200 individuals, NCPHA is North Carolina's leading membership organization made up of individuals dedicated to improving, promoting, and protecting the health and environment of all North Carolinians. During Brittan's term as president she participated in the inaugural class of the NCPHA Emerging Leaders program and, through collaboration with the other officers of the organization, she successfully revamped NCPHA's awards, including creating two new awards for recognition of large and small health departments in North Carolina.
As an Accreditation Specialist at PHAB, Brittan is responsible for providing technical assistance to site visit teams and health departments. Prior to joining PHAB in 2012, she was the Accreditation Administrator for the NC Local Health Department Accreditation program at the North Carolina Institute for Public Health at UNC Chapel Hill. She holds a Master of Public Health degree from the University of North Carolina at Greensboro (UNCG), and an undergraduate degree in Community Health Education from UNCG. Brittan is a Certified Health Education Specialist (CHES) through the National Commission for Health Education Credentialing

Nicole Pettenati Accepted into Medical Library Association Research Training Institute
Nicole Pettenati 
PHAB Research Analyst Nicole Pettenati, MSLS, has been selected to participate in the Medical Library Association Research Training Institute for Health Sciences Librarians. The institute provides practicing health sciences librarians with an opportunity to immerse themselves in instruction and focused activities related to scholarly research, inquiry, and publishing. Nicole will spend a week this summer in Chicago receiving training on research design, execution, and dissemination and will receive a year of mentorship and cohort support as she pursues her project exploring partnerships between health departments and libraries for community health planning.
At PHAB, Nicole handles qualitative research related to accreditation and provides support for activities associated with the Public Health National Center for Innovations. Prior to joining PHAB in 2016, Nicole served as a Program Associate at the Patient-Centered Outcomes Research Institute, and was previously a National Library of Medicine Associate Fellow.

WORD ON THE STREET: Accreditation Questions & Answers

Who at PHAB may we contact for specific questions and technical assistance?
You may contact:
Mark Paepcke, Chief Administrative Officer, for information about fees and contractual information, or e-PHAB. He may be reached at or 703-778-4549, ext. 104.
Robin Wilcox, Chief Program Officer, for information about interpretation and meaning of the PHAB Standards and Measures as well as the accreditation process. She may be reached at or 703-778-4549, ext. 106.
Marita Chilton, Triona Gateley, Jennifer Jimenez, Chelsey Saari, Brittan Williams, Accreditation Specialists, for information about the accreditation process for health departments. Marita may be reached at or 703-778-4549, ext. 114; Triona may be reached at or 703-778-4549, ext. 124; Jennifer may be reached at or 703-778-4549, ext. 107; Chelsey may be reached at or 703-778-4549, ext. 130; and Brittan at or 703-778-4549, ext. 115.
April Harris, Accreditation Specialist, to talk with accredited health departments about maintaining accreditation and to assist accredited health departments as they prepare for reaccreditation. She may be reached at or 703-778-4549, ext.125.
Catrina Kerrison, Executive Assistant/Office Coordinator, for general office inquiries and questions related to PHAB's governance. She may be reached at or 703-778-4549, ext. 100.
Jeff Lake, Volunteer Services Manager, for information about the recruitment, selection, and assignment of Site Visitors and teams as well as PHAB's Accreditation Reserve Corps. He may be reached at or 703-778-4549, ext. 110.
David Stone, Education Services Manager, for information about PHAB's education services, including orientations and learning events. He may be reached at or 703-778-4549, ext. 105.
Genny Lush, Program Specialist, for questions about statements of intent, applications, and accreditation process issues. She may be reached at or 703-778-4549 ext. 113.
Jessica Kronstadt, Director of Research and Evaluation, for information about public health accreditation-related research and evaluation. She may be reached at or 703-778-4549, ext. 117.
Teddi Nicolaus, Communications Manager, for media requests and questions related to PHAB's E-Newsletter, website, online store, marketing, and promotions. She may be reached at or 703-778-4549, ext. 118.
Jessica Solomon Fisher, Chief Innovations Officer, Public Health National Center for Innovations at the Public Health Accreditation Board, for all matters related to the Center. She may be reached at or 703-778-4549, ext. 116.
Kaye Bender, President/CEO, to talk about accreditation-related strategies, partnerships, long-range planning at PHAB, the Board of Directors, committees/think tanks, and student opportunities. She may be reached at or 703-778-4549, ext. 103.
If you have a suggestion for a future segment of Word on the Street, please send it to PHAB E-Newsletter Editor  Teddi Nicolaus. The PHAB E-Newsletter is published on a periodic basis.  Click here to subscribe. Learn more about PHAB at
PHAB's E-Newsletter is distributed on a periodic basis to more than 6,250 public health professionals. The PHAB E-Newsletter is the best way stay abreast of important news and updates related to PHAB's national accreditation program, as well as learn about the activities, technical assistance and resources available through its partner organizations.  Click here to subscribe.

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