Greetings from PHAB:
Over the past few months, we have watched with great enthusiasm the progression of the work of the U.S. Women's Soccer Team as they won the World Cup. As we now know, this team is the most successful in international women's soccer, winning four Women's World Cup titles, four Olympic gold medals, eight CONCACAF Gold Cups, and the gold medal at the1999 Pan American Games. Whether you are a soccer fan or not, you can't help but be impressed with the extraordinary amount of practice and teamwork they displayed through challenge after challenge. I think of our collective public health work when I see those ladies. We are all confronted with public health challenges, from budget cuts to disease outbreaks, to natural disasters and everything in-between. But like these soccer players, public health's commitment to teamwork is what makes the U.S. public health system strong, all across the country. Our PHAB team likes to see our work as part of the public health team, fostering standards and peer review in a way that keeps our public health system strong, despite its challenges.
In this issue of our e-newsletter, you will read about the work of our Board of Directors, both in their Board roles and in their daily roles as public health leaders. They are a team of thought leaders committed to ensuring a strong national public health system. You will also read about the increasing number of health departments seeking accreditation and those that have achieved reaccreditation. You will also read about our work with the public health field in shaping Version 2.0 of the standards and measures, both for initial accreditation and reaccreditation. You will also find information to help you with your accreditation and quality improvement journey.
PHAB is pleased to be a small part of your home team as we work together to help our public health system stay strong!
Kaye Bender, PhD, RN, FAAN
Kaye Bender, PhD, RN, FAAN
President and CEO
PHAB BOARD OF DIRECTORS: News & Notes
End-of-Fiscal-Year Activities Highlight June Board of Directors Meeting
The PHAB Board of Directors met for its quarterly meeting June 26-27, 2019, at the PHAB office in Alexandria, Virginia. This end-of-the-PHAB-fiscal-year meeting was largely spent reviewing the status of PHAB's strategic map and business plan as well as updating some of PHAB's internal policies. PHAB's Board of Directors also completes an annual self-evaluation and conducts conflict of interest disclosures.
Among the appointments and elections:
- Joe Finkbonner was elected Chair of the PHAB Board of Directors for another year.
- Rex Archer was elected Vice-Chair of the PHAB Board of Directors for another year.
- Paul Halverson was elected Secretary/Treasurer of the PHAB Board for another year.
- Carol Moehrle and Hugh Tilson's terms on the PHAB Board were extended to June 2020.
- Tom Quade, Health Commissioner for Geauga County, Ohio, was appointed to the PHAB Accreditation Committee for a period of three years.
In addition, 11 people were awarded two-year appointments to the PHAB Accreditation Improvement Committee:
- Rex Archer, Chair, PHAB Board Member and Director of Health, Kansas City, Missouri
- Bruce Dart, Vice Chair, PHAB Board Member and Executive Director, Tulsa City/County Health Department
- Terry Allan, Health Commissioner, Cuyahoga County Board of Health, Ohio
- Claudia Blackburn, Health Officer, Florida Department of Health in Leon County, Florida
- Liza Corso, Centers for Disease Control and Prevention/CSTLTS
- Rick Danko, Director, Curriculum Development and Global Health Initiatives, Texas A&M School of Rural Public Health, Texas
- Mary Kushion, Mary Kushion Consulting, LLC, Michigan
- Neil Hann, retired from the Oklahoma State Department of Health
- William "Phred" Pilkington, Director, The Public Health Authority of Cabarrus County, Inc., d/b/a Cabarrus Health Alliance, North Carolina
- Gretchen Sampson, Former Director/Health Officer, Polk County Health Department, Wisconsin
- Colleen Svoboda, Partnerships and Assessment Manager at University of Nebraska Medical Center College of Public Health, Lincoln, Nebraska
Important Changes to the Accreditation Process Announced
PHAB's Board of Directors adopted several important changes to the accreditation process at its June 2019 meeting. PHAB will update the Guide to National Public Health Department Initial Accreditation with this new information, and that update will be available in the near future. In the meantime, it is important that health departments are aware of these changes in the process required to achieve accreditation.
1. Inactive Status
The Board of Directors deleted the option of Inactive Status, effective immediately.
Inactive Status was a pause in the accreditation process to provide health departments with additional time to identify documentation. (Inactive Status is different from an Extension which may be granted for situations beyond the health department's control, such as an infectious disease outbreak or a flood.) The Board found that Inactive Status was not helpful to the health departments and created process problems for the site visit teams and for PHAB.
2. Approved Archive
The Board of Directors approved a new status, Approved Archive,
available to health departments at several points in the accreditation process. Approved Archive means that the health department has been deleted (archived) from the e-PHAB system. At the end of the Approved Archive time, the health department will be required to start the process over, at the Registration step. PHAB will hold the Initial Accreditation Fee that was paid by the health department. This means that the health department may start over without losing the fee that they already paid. An Approved Archive will be approved for no longer than one year. No more than one Approved Archive will be approved for a single health department.
3. Action Plan
The Board of Directors approved a revision in the Action Plan process.
Based on findings from a PHAB external evaluation report, the Board removed the step that requires the submission for approval of a plan to the Accreditation Committee. This step was previously required of health departments that had additional work to complete before they could be accredited by the Accreditation Committee. Health departments may still be required to complete additional work on specific measures, but they will not be required to submit a plan for that work. The health department will simply submit documentation that demonstrates that it now conforms to the designated measures. Health departments will have one year to submit documentation of conformity with those measures designated by the Accreditation Committee. This is very similar to the ACAR requirement in reaccreditation. This change will become effective for any Action Plans that may be required during the Accreditation Committee's next meeting, August 20 and 21, 2019.
4. Multi-jurisdictional Applications
The Board of Directors deleted the multi-jurisdictional application category
, effective immediately. The multi-jurisdictional application provided an opportunity for two or more health departments to apply jointly, if they work together to deliver services and/or perform functions over their combined jurisdictions. An external evaluation found that it is not an easy model to implement, for the applicants or for the site visitors. A very small number of multi-jurisdictional applications have been received and most often, the health departments have requested to withdraw from the model and have applied as single health departments, sharing services. There are currently two multi-jurisdictional applications in e-PHAB and they will continue the process as multi-jurisdictional applicants. Since the multi-jurisdictional application category wasn't meeting the needs that it was designed to meet, no new multi-jurisdictional applications will be accepted. PHAB will continue to work on other ways to assist small health departments in their accreditation journey.
If you have questions about any of these changes, contact PHAB Chief Program Officer Robin Wilcox at firstname.lastname@example.org.
Carol Moehrle Honored With Maurice "Mo" Mullet Lifetime of Service Award
PHAB Board of Directors member Carol Moehrle, RSN, BSN, District Director for Public Health - Idaho North Central District, was recognized with the 2019 Maurice "Mo" Mullet Lifetime of Service Award during a special ceremony held July 10 at the National Association of County and City Health Officials (NACCHO) Annual Meeting in Orlando, Florida. Ms. Moehrle, who served as President of NACCHO from 2010-2011, also serves on the Board of Directors of the Public Health Foundation and has been active for many years with the National Association of Counties (NACo).
The award honors current or former local health officials for noteworthy service to NACCHO that has reflected the commitment, vigor and leadership exemplified by Mr. Mullet's distinguished leadership among local health officials and in the field of public health. PHAB congratulates Carol Moehrle on this outstanding achievement!
Claude-Alix Jacob Honored as a 2019 Outstanding City Employee
Claude-Alix Jacob, Chief Public Health Officer for the Cambridge Public Health Department in Cambridge, Massachusetts, was among a group of 13 Cambridge city employees awarded the 2019 Outstanding City Employee Award for their superior performance, positive attitude, hard work and dedication to public service.
In presenting the award on May 10, City Manager Louis A. DePasquale referred to Mr. Jacob's critical efforts that have resulted in Cambridge becoming one of the first accredited health departments in Massachusetts. He noted that under Mr. Jacob's leadership, Cambridge continues to be a city that embodies healthy living and community.
"Claude Jacob eats, sleeps and breathes public health," Mr. DePasquale said. "If you talk to him about any issue, he can explain how some piece of it falls within the 10 principles of public health. In his long tenure within the city's public health department, Claude has brought enhanced professionalism to an already top notch team."
PHAB joins in congratulating Claude Jacob for achieving this well-earned recognition!
PHAB NEWS, NOTES & UPDATES
PHAB's Rigorous National Standards Continue to Strengthen Health Departments to Better Serve their Communities
The number of public health departments around the nation that have demonstrated their ability to meet rigorous national standards of performance continues to climb. On June 11, 2019, PHAB awarded national initial accreditation status to 11 local governmental public health departments. In addition, six health departments earned reaccreditation status. With these decisions, tens of thousands more people can be assured that the programs and services they receive from their health departments are as responsive as possible to the needs of their communities.
National initial accreditation was awarded June 11, 2019 to:
*Champaign Health District, Urbana, Ohio
*Chester County Health Department, West Chester, Pennsylvania
*Coos Health & Wellness, Coos Bay, Oregon
*Cuyahoga County Board of Health, Parma, Ohio
*Goodhue County Health and Human Services, Red Wing, Minnesota
*Lane County Public Health, Eugene, Oregon
*Merced County Department of Public Health, Merced, California
*Montgomery County Health Department, Crawfordsville, Indiana
*Portage County Combined General Health District, Ravenna, Ohio
*Portage County Health and Human Services, Division of Public Health, Stevens Point, Wisconsin
*Wedco District Health Department, Cynthiana, Kentucky
National reaccreditation was awarded June 11, 2019 to:
*Chicago Department of Public Health, Chicago, Illinois
*Polk County Health Department, Balsam Lake, Wisconsin
*The Public Health Authority of Cabarrus County, Inc. d/b/a Cabarrus Health Alliance, Kannapolis, North Carolina
*Spokane Regional Health District, Spokane, Washington
*Summit County Combined General Health District, Akron, Ohio
*Three Rivers District Health Department, Owenton, Kentucky
In Ravenna Ohio on June 28, Portage County Health District staff gathered to celebrate the agency's June 11, 2019 accreditation.
In April, staff of Allen County Public Health in Lima, Ohio joined to celebrate the agency's March 21, 2019 accreditation.
Training Events Highlight PHAB's Spring and Summer Calendar
Training events are a frequent occurrence at PHAB's Alexandria, Virginia, Learning Center. Within the past three months, more than 50 talented public health professionals have received either Applicant Training or Site Visitor Training at the Center. New Accreditation Coordinators are required to participate in PHAB's two-day Applicant Training before their health departments can begin to submit documentation of conformity with the PHAB Standards and Measures. Applicant Training events are scheduled quarterly, with the next event set for August 13-14. For more information about PHAB's Applicant Training, contact PHAB Program Specialist Genny Lush at
Eighteen new PHAB site visitors attended PHAB's two-day Site Visitor Training event July 23-24, 2019, in Alexandria, Virginia.
|In Alexandria, Virginia on April 9, 2019, 18 new PHAB site visitors paused for a group photo during PHAB's two-day Site Visitor Training event.
New Infographic Showcases the Value of PHAB Accreditation and Reaccreditation
Environmental Public Health Think Tank Held May 21-22
PHAB, in partnership with CDC and the National Environmental Health Association (NEHA) conducted a think tank May 21-22, 2019 in the PHAB office to discuss updates in the practice of environmental public health that might result in recommended changes to the standards and measures for Version 2.0. Items discussed included updated definitions; environmental public health workforce; food safety guidelines; and linkages between environmental public health and other areas of public health such as emergency preparedness and response; infectious and chronic disease surveillance; and the social determinants of health. To gain additional input, PHAB held a session at the NEHA Annual Education Conference July 11 in Nashville, Tennessee, on the same topics. A report from both of those sessions, along with the performance summary on environmental public health-related standards and measures from accredited health departments, as well as an updated literature review, will be posted on PHAB's website (under the Version 2.0 tab) in mid-August.
Environmental Public Health Think Tank members gathered May 21-22 at PHAB to discuss updates in the practice of environmental public health that might result in recommended changes to Version 2.0 of the PHAB Standards and Measures.
Research Advisory Council Tackles Full Agenda at June Meeting
PHAB's Research Advisory Council convened June 12, 2019, at PHAB, to provide guidance on a range of topics. Council members weighed in on PHAB's ongoing efforts to track the evidence base related to accreditation and on the reaccreditation requirement for population health outcomes reporting. They also provided feedback on Domain 10 (Contribute to and apply the evidence of public health) as part of PHAB's ongoing efforts to gather input on revising the PHAB Standards and Measures. In addition, the group discussed the development of a data visualization tool, which will allow health departments and other stakeholders to explore aggregate data on health department capacity.
PHAB's Research Advisory Council met in June to provide guidance on a range of topics, including the development of a data visualization tool.
Eleven Vital Records/Health Statistics Units Participate in First Applicant Training Event
In partnership with the National Association for Public Health Statistics and Information Systems (NAPHSIS), PHAB held its first Vital Records/Health Statistics Accreditation Applicant Training event on June 3, 2019, at the NAPHSIS Annual Conference in Columbus, Ohio. Representatives from 11 VRHS units attended the training and will represent the first cohort going through this new and important accreditation process.
Please see the PHAB website for additional information. Technical assistance to prepare for the VRHS accreditation process is provided by NAPHSIS.
National Conferences Fill PHAB's Summer Calendar
From coast to coast, it's been a busy spring and summer for PHAB's outreach team. Three national organizations: the national Indian Health Board (NIHB), the National Association of County and City Health Officials (NACCHO), and the National Association of Public Health Statistics and Information Systems (NAPHSIS), hosted their annual meetings between May and July, and PHAB was on hand to share information about its accreditation programs. During NIHB's 10th Annual National Tribal Public Health Summit in Albuquerque, New Mexico, several hundred
Tribal public health professionals, researchers, and community-based service providers
stopped by PHAB's booth to learn about Tribal public health department accreditation. A highlight of the
summit occurred on May 14 when attendees packed a conference room to hear representatives from the Oneida Nation -- the second Tribal nation in the United States to achieve PHAB accreditation -- present a program titled "PHAB Accreditation: Challenge Accepted, Challenge Accomplished." Attendees learned about the Oneida Nation's journey to accreditation from the perspectives of the individuals who made it possible, including Michelle Myers, Eric Krawczyk, Debra Danforth and Jeff Mears. Presenters discussed what it takes to foster the process to achieve accreditation, the importance of obtaining accreditation status, and what changes to expect as you are challenged in the process of obtaining accreditation.
NACCHO Annual Conference highlights included the presentation of the
2019 Maurice "Mo" Mullet Lifetime of Service
PHAB Board of Directors Member Carol Moehrle, RSN, BSN, District Director for Public Health - Idaho North Central District
(see story, first section). In addition, PHAB President and CEO Dr. Kaye Bender met with the NACCHO Board of Directors to discuss accreditation updates, barriers, and challenges.
The 2019 N
ACCHO Annual Conference also served as the backdrop for PHAB's first-ever Accredited Health Department Learning Community gathering. Learning Community participants enjoyed light refreshments as they participated in interactive activities designed to gather important feedback that will advise PHAB's upcoming data visualization tool. The feedback will also help guide the transition of PHQIX to PHAB.
The Public Health Quality Improvement Exchange (PHQIX) is transitioning to a new online learning platform supported by PHAB. This platform will provide examples, resources, and recognition related to quality improvement and performance management to help health departments operate more efficiently and effectively and better serve their communities.
At a Learning Community gathering held at the NACCHO Annual Meeting, Gurleen Roberts, foreground, of Cobb & Douglas Public Health, in Marietta, Georgia, and Judy Mattingly of Franklin County Health Department, in Frankfort, Kentucky, use Post-it Notes to provide feedback to PHAB about the development of a data visualization tool.
PHAB Participates in Tribal Public Health Department Listening Session
PHAB President and CEO Kaye Bender joined PHAB Board of Directors Chair Joe Finkbonner, Executive Director of the Northwest Portland Area Indian Health Board, in a public health department accreditation listening session July 17, 2019 in Lincoln, California.
More than 100 Tribes of the Joint Northwest Portland Area Indian Health Board and California Rural Indian Health Board sponsored the event during their 15th Biennial Joint Board of Directors Meeting. These leaders are very dedicated to improving the health of their Tribes and ensuring they have the services they need. PHAB was honored to be invited to be on the agenda for this informative listening session.
More than 100 Tribes of the Joint Northwest Portland Area Indian Health Board and California Rural Indian Health Board sponsored a July 17, 2019 public health department accreditation listening session in Lincoln, California.
Funding Opportunity Now Open: Cross-sector Innovation Initiative
The Public Health National Center for Innovations (PHNCI) and the Center for Sharing Public Health Services (CSPHS), with support from the Robert Wood Johnson Foundation (RWJF), are jointly leading the Cross-sector Innovation Initiative (CSII) to examine the unique role of public health in fostering work across multiple sectors addressing social determinants of health and health equity.
The CSII is excited to announce the release of a Call for Proposals (CFP) seeking collaborations aimed at aligning and supporting partnerships among public health, healthcare, and social services sectors. Proposals will be submitted in a two-phase process and must be submitted through the
RWJF online system
. The submission deadline is September 5, 2019 at 3 p.m. ET.
(Click here to view Call for Proposals.)
Up to 10 grantees will be selected to receive awards of up to $150,000 each for projects that will last between 18 and 24 months, starting in early 2020. Eligible applicants must be part of established collaborations, although it is anticipated that selected collaborations will have reached different levels of maturity. The collaborations must include, at a minimum, partners from multiple organizations representing public health, healthcare, and social services. Applicants may be governmental or non-profit organizations from the public health, healthcare, or social services sectors, and one or more health departments must have a leading or prominent role in the collaboration.
All grantees will participate in a learning community designed to promote peer-to-peer exchange and foster knowledge transfer throughout the project period. While the CFP does not specify topics or categories of work, grantees will be required to work collaboratively to address at least one root cause or social determinant of health, based on an identified community need or priority, that will lead to improvements in population health. For more information, email email@example.com or call 703-778-4549, x116.
QUALITY IMPROVEMENT CORNER
Welcome to the fourth installment of Quality Improvement Corner. Here, PHAB Accreditation Specialist April Harris, MPH, CHES, discusses ways that Section II of the required Annual Report can provide tailored feedback for strengthening an accredited health department's efforts related to performance management and quality improvement.
As a health department continues its ongoing effort to strengthen a culture of improvement, it can be a challenge to determine if the strategies employed have been successful. One way that an accredited health department can receive tailored feedback regarding their improvement efforts is through the required Annual Report. Section II of the Annual Report describes current quality improvement (QI) and performance management (PM) efforts, as well as descriptions of plans to continue their work over the next year.
PHAB's Evaluation and Quality Improvement (EQI) Committee, comprised of public health practitioners from across the country with experience in PM/QI, actively participates in the review of a health department's Section II. This feedback provides specific guidance on opportunities for improvement and emphasizes a health department's successful PM/QI practices. Examples of feedback could include strategies for strengthening future QI projects, ideas for engaging additional staff and/or guidance for developing meaningful performance improvement metrics. The EQI Committee is also providing guidance as PHQIX is transitioned to PHAB; when this site is re-launched it will offer additional examples and resources to support PM/QI.
Accredited health departments have described various ways that their Annual Report feedback has been helpful. Sara Cody, director of the County of Santa Clara Public Health Department in California, accredited in 2016, stated, "PHAB's feedback suggested that our health department has an opportunity to continue to make connections between the strategic plan and QI efforts, and that there is an opportunity to continue to expand this work across the entire organization. The department's draft strategic plan for the next cycle includes a priority area that incorporates quality improvement, which will ensure that QI is strongly connected to the strategic plan and that strategies are aimed at the entire organization."
Meanwhile, Marci Flechler, the Accreditation Coordinator at Bullitt County Health Department in Kentucky, accredited in 2016, reflected on their review by saying, "It is much appreciated to receive feedback that shares both areas for growth and also those areas in which we are doing well. Having constructive feedback and suggestions, as we move forward toward reaccreditation, gives us direction and guidance that can increase efficiency on our end. We really like that the Annual Reports are tailored to specific years, post-accreditation."
To help health departments capture their improvement efforts, PHAB provides guidance documents to accompany each Annual Report. Here are a few tips:
- Be as descriptive as possible - this allows for the EQI Committee members to appropriately provide suggestions and feedback that can benefit your health department.
- Plan ahead - the templates for Section II of the Annual Report are in the accredited health department portal and can be accessed at any time.
- Involve other staff members by asking for their input to various questions.
- Use the Annual Report as practice for writing narratives, which is a requirement for reaccreditation.
- Look back on previous feedback given by the EQI Committee to determine if opportunities for improvement have been addressed.
- Remember that clinical/one-on-one patient care QI projects/activities should not be included in the Annual Report.
- Avoid using acronyms unless they are clearly spelled out.
- Consider sharing portions of what has been submitted in your health department's Annual Report. For example, the table described in Question 3 specific to Domain 9 would be an excellent visual to show your governing entity, co-workers or community partners to highlight all the work that has been accomplished and planned out!
For additional information or questions about completing the Annual Report, please reach out to April Harris at
Members of PHAB's Evaluation and Quality Improvement Committee paused for a group photo during their May 16, 2019, meeting at PHAB. The committee, made up of public health practitioners from across the country with experience in PM/QI, actively participates in the review of a health department's Section II.
The U.S. Office of Disease Prevention and Health Promotion is gearing up for the evaluation of Healthy People 2020 and the launch of Healthy People 2030. With that in mind, a recently released ASTHO Brief,
From Healthy People 2020 to Healthy People 2030
, addresses recommendations for how to increase the use of health equity approaches and informs state and territorial health agencies of what to expect during the transition from Healthy People 2020 to Healthy People 2030. Healthy People, now in its fourth decade, has made significant progress in reducing major causes of mortality and morbidity and highlighting the importance of collaboration across agencies to achieve health equity.
In other ASTHO news, the July/August 2019 edition of the Journal of Public Health Management and Practice (Volume 25, Issue 4, p 405-407) includes an article by Maggie Carlin, MPH, and Emily Peterman, MPH, on building public health infrastructure for cross-sector collaboration. The article, Infrastructure for Cross-Sector Collaboration: The State Health Leader Perspective, synthesizes findings from a 2018 ASTHO survey of state health leaders to better understand the infrastructure needed to cultivate cross-sector collaborations toward population health.
NACCHO Looks to Global Learning to Address Local Health Challenges
With support from the Robert Wood Johnson Foundation, NACCHO's new Global-to-Local Public Health Information Exchange will explore how successful approaches to health management in other countries can be adapted by local health departments to promote health. If your local health department is currently adapting global strategies to address local public health challenges, you are encouraged to share your story here.
Public Health Foundation Leads Interactive Session at PHIT in June
Nearly 70 performance improvement (PI) professionals from health departments and other public health organizations across the country came together June 12-13 at the Public Health Improvement Training in New Orleans to discuss and identify high priority areas for workforce development for PI professionals. During an interactive session led by the Public Health Foundation (PHF), PI professionals explored priorities, strategies, and needed resources for strengthening the PI workforce. Read about what areas the group prioritized for skill development and the strategies needed for building those skills.
The Public Health Foundation led an interactive session at the Public Health Improvement Training in June in New Orleans. During the session, PI professionals came together to explore priorities, strategies, and needed resources for strengthening the PI workforce.
PHAB STAFF CORNER
Volunteer Services Manager Jeff Lake Honored for Multi-Year Service
PHAB Volunteer Services Manager Jeff Lake, MS, was honored in May for more than five years of service to PHAB. If you've ever applied to serve as a site visitor for PHAB, or attended one of PHAB's Site Visitor Training events, it's likely you've met Jeff, who coordinates the recruitment, selection, and assignment of PHAB's site visitors and teams.
Jeff joined PHAB in 2013 after a three-decade-long career with the Virginia Department of Health, the last 16 years of which were as a Senior Deputy in charge of Virginia's statewide local public health system.
Jeff was also an active participant in accreditation during the early phase of the Exploring Accreditation project. Congratulations, Jeff, and thank you for your service to PHAB!
Paige Downer Spends Summer at PHAB as University of Texas System Archer Center Fellow
If you happen to visit PHAB's Alexandria, Virginia, office this summer, you will have the pleasure of meeting Paige Birkelbach Downer, who is spending the summer at PHAB after being selected as the University of Texas System Archer Center Fellow for the Summer 2019 Graduate Public Policy Fellowship. Paige has primarily been working on population health outcomes reporting, and is also helping PHAB prepare for several upcoming think tanks aimed at informing revisions to the PHAB Standards and Measures.
Paige is presently completing work toward earning a PhD at the University of Texas Medical Branch. Prior to that, she worked as a Public Health Epidemiologist at the Kent County Health Department in Grand Rapids, Michigan. Welcome Paige!
WORD ON THE STREET: Accreditation Questions & Answers
Who at PHAB may we contact for specific questions and technical assistance?
You may contact:
Mark Paepcke, Chief Administrative Officer, for information about fees and contractual information, or e-PHAB. He may be reached at
or 703-778-4549, ext. 104.
Robin Wilcox, Chief Program Officer, for information about interpretation and meaning of the PHAB Standards and Measures as well as the accreditation process. She may be reached at
or 703-778-4549, ext. 106.
Marita Chilton, Triona Gateley, Jennifer Jimenez, Chelsey Saari, Brittan Williams, Accreditation Specialists, for information about the accreditation process for health departments. Marita may be reached at
or 703-778-4549, ext. 114; Triona may be reached at
or 703-778-4549, ext. 124; Jennifer may be reached at
or 703-778-4549, ext. 107; Chelsey may be reached at
or 703-778-4549, ext. 130; and Brittan at
or 703-778-4549, ext. 115.
April Harris, Accreditation Specialist, to talk with accredited health departments about maintaining accreditation and to assist accredited health departments as they prepare for reaccreditation. She may be reached at
or 703-778-4549, ext.125.
Catrina Kerrison, Executive Assistant/Office Coordinator, for general office inquiries and questions related to PHAB's governance. She may be reached at
or 703-778-4549, ext. 100.
Jeff Lake, Volunteer Services Manager, for information about the recruitment, selection, and assignment of Site Visitors and teams as well as PHAB's Accreditation Reserve Corps. He may be reached at
or 703-778-4549, ext. 110.
David Stone, Education Services Manager, for information about PHAB's education services, including orientations and learning events. He may be reached at
or 703-778-4549, ext. 105.
Genny Lush, Program Specialist, for questions about statements of intent, applications, and accreditation process issues. She may be reached at
or 703-778-4549 ext. 113.
Jessica Kronstadt, Director of Research and Evaluation, for information about public health accreditation-related research and evaluation. She may be reached at
or 703-778-4549, ext. 117.
Teddi Nicolaus, Communications Manager, for media requests and questions related to PHAB's E-Newsletter, website, online store, marketing, and promotions. She may be reached at
or 703-778-4549, ext. 118.
Jessica Solomon Fisher, Chief Innovations Officer, Public Health National Center for Innovations at the Public Health Accreditation Board, for all matters related to the Center. She may be reached at
or 703-778-4549, ext. 116.
Kaye Bender, President/CEO, to talk about accreditation-related strategies, partnerships, long-range planning at PHAB, the Board of Directors, committees/think tanks, and student opportunities. She may be reached at
or 703-778-4549, ext. 103.
PHAB's E-Newsletter is distributed on a periodic basis to more than 6,250 public health professionals. The PHAB E-Newsletter is the best way stay abreast of important news and updates related to PHAB's national accreditation program, as well as learn about the activities, technical assistance and resources available through its partner organizations. Click here to subscribe.
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