Notice#: PN 2024-01


Issued: January 1, 2024


To: All CT BHP Providers


Subject: Reminder: Provider Portal Enhancements with Availity Essentials Coming Soon. New Training Date Added

Dear Provider,

This notice is a reminder that Availity Essentials will be integrating with ProviderConnect for all Connecticut Behavioral Health Partnership (CT BHP) Providers. These portal enhancements aim to streamline administrative processes for the network and allow a single sign-on feature when accessing multiple payer spaces.

Fast Facts:

  • The enhanced Availity Essentials will be introduced on January 10, 2024. This update brings a range of new features, including a dedicated CT BHP payer space, the ability to check member eligibility, review previously submitted authorizations, and access existing Carelon Behavioral Health portals.
  • You will have the ability to link your ProviderConnect ID to Availity, for a single sign-on feature to the authorization portal, ProviderConnect.
  • Your current ProviderConnect URL will remain unchanged for now and will continue to be accessible. Any plans to modify the ProviderConnect homepage will be communicated well in advance.


Trainings are available! See below for a list of sessions to help you get started.

Available Training Dates

Select the links to register

Register and Get Started with Avalilty – Live Webinar

Wednesday, January 3, 2024 @ 3:00-3:30 PM ET

Wednesday, February 7, 2024 @ 3:00-3:30 PM ET

Get started with Availity Essentials for Providers

Thursday, January 11, 2024 @ 10:00 – 11:00 AM ET

Wednesday, January 17, 2024 @ 2:00 – 3:00 PM ET

Must have an active user account to Availity for these sessions

Availity Provider Portal Enhancements

Provided by Carelon

Monday, January 8, 2024 @ 12:00 – 1:00 PM ET

New! Thursday, January 18, 2024 @ 1200 - 1:00 PM ET

Can't make a training? View a recording of a live session. Select this link, and scroll to ‘I want to view a recording of the live session’ 

Please select below to read the full notice.

Access the FAQ Document

Questions for the CT BHP Provider Relations team? Please submit them using the link below.

Submit Your Question


CT Behavioral Health Partnership

Administered by Carelon Behavioral Health