Professional development manager Paula Downs visited the City of Augusta's historic Frisco Train Depot last week to conduct customer service training for City employees. Participants from across the organization engaged in instruction and activities designed to enhance key customer service skills. Augusta is a great community, and attendees were willing to learn, not only from the instructor, but also from each other. The PPMC enjoyed the opportunity to work with the City of  Augusta and looks forward to  partnering with them in the future!