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October 10, 2024
ETS is in the final stage of implementing Arc to all rider groups and preparing for the next milestone, phasing out traditional paper fare products.
Starting November 9, the following ETS fare products will no longer be available for purchase through the Edmonton Service Centre, City of Edmonton recreation centres, the ETS online fare store, phone sales or retail outlets:
- 10-ticket packs (Adult and Youth/Senior),
- Family/Day passes
- Monthly paper transit passes (Adult, Youth/Student, Senior, Ride Transit and Edmonton International Airport)
Pre-purchased tickets with an expiry date of December 31, 2023, and Family/Day passes with an expiration date of 2024 will continue to be accepted as valid fare on ETS until the end of 2025. ETS will continue to accept cash fare and paper transfers as valid fare on an ongoing basis.
The November 2024 monthly transit pass will be the last ETS paper monthly pass sold to riders. Riders who purchase ETS monthly passes must switch to Arc starting December 1.
Arc, the regional electronic payment system, will replace the outgoing Edmonton transit fare products. Arc allows riders to pay for transit when and how they use it. With Arc, riders can:
- Tap on and off buses and LRT without needing to carry exact change or paper tickets and passes.
- Sign up, check their balance and add money to their Arc accounts anytime, anywhere, including online, by phone, at transit facilities or at participating Arc retailers.
- Load as little as $4 – or as much as they need – to their Arc accounts using credit, debit or cash.
- Avoid paying upfront for a monthly pass. Fare caps ensure that once riders reach the ETS daily or monthly maximum amount, they can use ETS for the rest of the day or month for free, respectively.
Since November 2022, ETS has rolled out Arc to various rider fare groups – Standard Adult, Youth and Student, Seniors and Ride Transit – through a phased approach to ensure riders receive the proper support as they transition to Arc. ETS is offering drop-in sessions from late October to early December at select City of Edmonton recreation centres and the Edmonton Service Centre, to support riders through this transition. At these sessions, riders will receive in-person support in setting up their Arc accounts. See edmonton.ca/ETSnews for upcoming dates and times.
The final phase of Arc will be the open payment system, which will allow riders to tap on and off transit using their mobile phones, and credit or debit cards. This system is expected to roll out in 2025.
For ETS riders who have not yet made the transition to Arc, learn more about Arc by visiting myArc.ca, calling the Arc call centre at 1-888-302-0001, or visiting an in-person service centre or a participating Arc retailer.
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