Healthcare Snapshot

October 2023

PSW leadership Presents at Annual Fall NAACOS Conference

Multiple PSW executives joined ACO thought leaders across the country at the annual fall NAACOS conference in September.

Take look at PSW in action:

PSW Joins ACO Partners from The Rural Collaborative Membership at NRHA

PSW's Executive Director of ACOs, Jake Woods, joined several CEOs from ACO partners to present on PSW's partnership with The Rural Collaborative at the National Rural Health Association (NRHA) conference.

Jake was joined by:

• Elya Prystowsky, PhD, Executive Director, The Rural Collaborative
• Leslie Hiebert, CEO, Klickitat Valley Health
• Josh Martin, CEO, Summit Pacific Medical Center
• Eric Moll, CEO, Mason Health

Awarding Congresswoman DelBene and Congresswoman Schrier with the Champion of Value in Health Care Award

PSW CEO Melanie Matthews joined the National Association of ACOs (NAACOS) to present the Champion of Value in Health Care Award to Congresswoman DelBene and Congresswoman Schrier. This award acknowledges the strong leadership of these representatives as true champions for value-based care.

A PSW patient visited the Emergency Department (ED) with a foot injury. Upon discharge, a PSW Nurse Care Manager reached out to check in with the patient and determine if they needed any assistance after their ED visit. The Nurse Care Manager identified that the patient had numerous outstanding referrals that had not been completed. One of these referrals was for nephrology and dated back to April. 

The patient stated that they had not followed up on the referral because they assumed the clinic was backed up and that the clinic would eventually reach out when they had availability. The Nurse Care Manager elected to do some research on the patient’s behalf and found that cause of the delay. The original referral had been sent to the wrong fax number and was never received by the nephrology clinic. 

The Nurse Care Manager was able to get in touch with both offices to help correct the issue and have the referral sent to the correct fax number. Thanks to this intervention, the patient now has an appointment scheduled with the nephrologist.