937-253-6009
Serving Wright-Patterson Air Force Base Since 2002
PWF Coronavirus COVID-19 Update
27 March 2020
Dear Resident,

We are wholly dedicated to our community and by taking the urgent recommendations of federal, state, and local leaders seriously we are affirming that dedication. Due the guidance directed by our leaders, we are severely limited our abilities to serve you. But, rest assured, our core services still remain operational. While we understand the below actions aren’t the desired process for community operation, your health and safety as well as that of our associates, family members, and community is our top priority.
Leasing and Management Office:
Closed to in-person visits
Modified Procedures
  • Our main office will be closed to walk-in visits but will be available to assist you remotely by phone (937-253-6009), email (PWF_Leasing@mvg.com) through the website contact form (https://www.wpafbhomes.com/contact) or fax (937-253-6013)
  • Our office hours will be from 9 AM to 12 PM and 1 PM to 5 PM Monday- Friday
  • All move-out preliminary and final inspections are still scheduled for your appointed dates and times. The preliminary inspection will be conducted via phone and the final inspections in your home following social distancing measures.
  • We understand that the closures of certain businesses across the country may cause financial hardships on some families. However rent is still due on the 1st of each month and utilities payments are due on the 3rd of each month.
  • We highly encourage you to mail rental payments to be accepted by the first of each month, or utilize the drop box located outside of the Leasing/Management office on Hickam Drive.
  • The drop box can also be used for paperwork
Events, Clubhouse and Other Amenities:
Closed or cancelled until further notice
  • All community events will be postponed until further notice
  • Following the CDC’s directive to reduce large gatherings, all community center reservations have been cancelled
  • Social Distancing refers to a set of simple actions that can be implemented to prevent infectious diseases from spreading.
  • It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it therefore such things as playground equipment, picnic tables, grills, etc. should not be used
Maintenance Office:
Closed to in-person visits
Modified Procedures
  • Only emergency service requests will be completed
  • Emergency and urgent work orders MUST be called in and will be addressed accordingly
  • Monday-Friday from 8 AM to 5 PM call 937-253-3488
  • After-hours, weekends, and holidays call 1-800-364-5999
  • Please call in any environmental health related issues/questions, such as mold, pests, etc.
  • Please call in issues related to an appliance’s operation
  • Routine (non-emergency, non-urgent) items may still be submitted and will be put on hold. Requests will be reviewed regularly, and if an item is typically routine service but cannot be deferred, we’ll contact you. Routine service requests can be submitted by phone (937-253-3488), on the website (www.wpafbhomes.com/work-orders), or by email (!PWFWorkOrders@mvg.com).
  • We may be able to troubleshoot some issues over phone; if this is something you’d like to try, please let the customer care team know
  • If you are under quarantine or containment, please let our customer care team know so we can make alternate arrangements
  • Our maintenance team is taking extra precautions when entering homes
  • Technicians will be wearing gloves
  • Technicians will be washing hands and sanitizing frequently
  • You may be asked to disinfect areas that the technician will be operating in prior to arrival
  • Technicians may ask you to wait in a separate room
Self-help Store:
Closed to in-person visits
Modified Procedures
  • Our Self-help Store will be closed to all walk-ins
  • We will offer pickup service by completing one of the requests here:
  • Document Center
  • It may take 3 business days to be made available for pickup
  • Some items are becoming difficult to source/purchase and may be unavailable
  • Due to concerns over virus transmission, carpet shampoo machines are unavailable
Self-help Dumpsters:
Modified Procedures
  • Please contact your customer care team or the self-help store for guidance at 937-253-6009
Trash/Recycle Pick-up:
Normal Procedures
  • Trash and recycling service remains as scheduled
  • All trash must be bagged and placed in the receptacle for the safety of waste removal workers
  • All upholstered items must be completely sealed in plastic
Other Notes:
  • For the latest updates regarding Wright-Patterson Air Force Base and its response to the COVID-19 outbreak, please visit:
  • https://www.wpafb.af.mil/coronavirus (Base Coronavirus information)
  • www.facebook.com/wpafb (Base Facebook)
  • If you are looking for more information about the COVID-19 Virus, these websites have the most up to date information:
  • https://www.cdc.gov/ (Center for Disease Control)
  • https://www.who.int/ (World Health Organization)
  • Watch out for scams:
  • Only base commander approved soliciting is authorized and the soliciting persons will be issued a base pass for such soliciting
  • Non-commercial community activities such as neighborhood/block associations/groups may be allowed but only with PWF approval
  • Your gas and electric utilities cannot be switched and anyone from any utility company, or representative thereof, offering savings are false
  • The U.S. Food and Drug Administration has issued warnings of a couple different scams currently being perpetuated on consumers.
  • The FDA put out a notice that it has NOT approved COVID-19 home test kits, but that seems to be the latest scam: http://www.fda.gov/news-events/press-announcements/coronavirus-covid-19-update-fda-alerts-consumers-about-unauthorized-fraudulent-covid-19-test-kits
  •  Also beware that there are people trying to make money off of the current COVID-19 pandemic. The Food and Drug Administration (FDA) published this list of fraudulent products: http://www.fda.gov/consumers/health-fraud-scams/fraudulent-coronavirus-disease-2019-covid-19-products
  • Tips on prevention from a maintenance perspective:
  • Do not flush paper towels, wet wipes, disinfectant wipes, napkins, etc. down the toilet. These items will not disintegrate. This can cause significant sewer issues and we must do everything we can to prevent sewer back up. Only toilet paper has been designed and manufactured to be used on waste plumbing systems.
  • Do not pack your refrigerator or freezer to capacity. You must leave 1-2 inches of empty space around the interior walls in order for air to circulate properly. If air does not circulate, you risk having the appliance freeze up and stop cooling all together.
Thank you for your patience, understanding and cooperation during this difficult time. We will continually evaluate and update our residents and staff on plans for resuming normal operations.
 
Respectfully,
THE PROPERTIES AT WRIGHT FIELD
 
 
Management Team
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The Properties at Wright Field
5924 Hickam Drive
Dayton, Ohio 45431
937-253-6009