Partner Announcement

Spring is often a time for refreshing and organizing—whether that means cleaning out old files, updating processes, or ensuring important information stays current. In that same spirit, we are taking the opportunity to do a little "spring cleaning" of our communications and notification tools to help ensure we are providing timely and relevant information to the right audience.

Effective June 1st, 2026, we are updating our phone system to improve your support experience and ensure calls are routed more efficiently.

Please make note of our updated contact information and menu selections below:

New Phone Number: 866-531-1460

Updated Menu Options:

• Option 1 – Gateway Support

• Option 3 – Sales

• Option 4 – Integration Department

• Option 5 – Billing and Relationship Management for current partners

We encourage you to update your records with this information to ensure a smooth transition.

As always, our support team can also be reached via email at gateway.support@bridgepaynetwork.com for assistance.

Gateway Support Tickets

We've updated our ticket system! You'll receive the same great service from our Gateway Support team, but you'll notice a new look and feel when submitting or receiving ticket responses.

Status Page Updates

As part of our spring cleaning efforts, we are taking the opportunity to review and refresh our status page subscriber list to help ensure our notifications remain accurate and relevant for those who rely on them for important service updates and communications.

To help us maintain an up-to-date subscriber list, we have wiped the slate clean and are asking recipients to resubscribe if you would like to continue receiving status page notifications.

If you no longer wish to receive these notifications, no action is required.

Thank you for helping us keep our communications current and ensuring these updates continue to reach the right audience.

BridgePay | 866.322.9894 | sales@bridgepaynetwork.com | www.bridgepaynetwork.com