Welcome to the Partners in Housing Newsletter! This is a quarterly publication for the Long Beach Housing Authority to share relevant information for owners, landlords, and housing providers who participate in our housing assistance programs.


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New Centralized Email for RFTA

We have created a new email address to submit your Requests for Tenancy Approval (RFTA). A RFTA is a federally required form that allows us to gather information about the rental unit and helps to determine its affordability for the family that is interested in leasing up.

When a complete and accurate RFTA packet is submitted to the Housing Authority, we will email the owner/property manager to ensure the rent will be accepted. Once accepted, the initial inspection will be scheduled. Submitting incomplete or incorrect information may delay this process. Initial inspections will be scheduled via email/phone. The process should not exceed 15 days.

Please direct your completed RFTA to [email protected] or via fax at (562) 499-1076. It will be routed to the Ownership Team to be processed. Please submit all requested information related to your RFTA to this email/fax to avoid delays. 

Frequently Asked Questions - Inspections

What type of Inspections are performed?  

  • Initial inspections - the first inspection of the unit before a lease can be signed and the participant can move in.
  • Biennial inspections - an inspection of each unit must be completed within 24 months of the previous inspection to ensure compliance with housing quality standards. 
  • Annual inspections - an inspection of each unit at least every 364 days to ensure compliance with housing quality standards.  
  • Special inspections - Housing Authority is informed by the participant, landlord, or 3rd party that there is a problem/complaint with the leased unit and some type of corrective action may be required.  
  • Quality Control Inspections - A supervisor re-inspects a unit to ensure the quality of the inspection and to ensure that the unit meets all of the HUD requirements. 

The Long Beach Housing Authority will not conduct move-out inspections.  

Who will inspect my unit?  

The Housing Authority of the City of Long Beach inspectors will conduct all HQS inspections.

What is the inspector looking for during an inspection? 

There are 13 key areas covered by HQS Inspection: 

  • Sanitary Facilities 
  • Food Preparation and refuse disposal 
  • Space and security 
  • Illumination and electricity 
  • Thermal environment 
  • Structure and Materials 
  • Interior Air Quality 
  • Water Supply
  • Lead-Based Paint 
  • Access 
  • Smoke Alarms 
  • Site and Neighborhood 
  • Sanitary Conditions 

How long does it take to get an initial inspection?  

When a complete and accurate Request for Tenancy Approval packet (RFTA) is submitted to the Housing Authority, it can take 5 business days to process the documents. Once the RFTA packet is approved, the Inspections Department will email the owner/property manager to ensure the rent will be accepted. Once accepted, the initial inspection will be scheduled within 5 business days. Submitting incomplete or incorrect information will delay this process. Initial inspections will be scheduled via email/phone. 


How will I be notified of a scheduled annual inspection?  

The inspection notice letters will be mailed approximately 2-4 weeks prior to the scheduled inspection date. Except for initial (move-in) inspections, these will be scheduled over the phone or via email. Please keep mailing addresses and phone numbers current and send any updates or changes in writing. Owners/Property Managers may access the owner portal to obtain information regarding upcoming inspections. 


Do I have to be there for the inspection?  

It is the shared responsibility of the tenant and landlord to ensure someone over the age of 18 is present for the inspection. After receiving the inspection notice, contact the tenant to arrange for someone to be present on the day of the inspection. 

Will I receive a letter if the inspection passes?  

No. The Long Beach Housing Authority will not mail letters for a passed inspection. The inspector will notify the adult present of the inspection status at the end of the inspection. The owner can review this information via the owner portal. If the unit fails inspection, the inspection report will be mailed to the participant. The owner can obtain a copy of the inspection report via the owner portal.

If my unit fails inspection, how long will I have to make the repairs?  

The second inspection will be scheduled within 30 days from the first inspection for non-life-threatening deficiencies. The second inspection notice will be mailed to both participant/landlords. The inspection report will contain the complete list of failed items and the next scheduled inspection date. Life-threatening deficiencies must be repaired within 24 hours. If the life-threatening deficiencies are not repaired within 24 hours, the Housing Authority Payment will be abated for owner-caused deficiencies. If the life-threatening deficiencies are caused by the participant, the assistance may be terminated. 


What is an emergency or 24-hour fail?  

There are specific items and/or conditions that HUD defines as hazardous to health and safety. If these items are identified during an HQS inspection, the inspector is required to return within 24 hours to check the status of the emergency fail item(s) only. Here is a list of the items or conditions that will result in a 24-hour failed inspection: 

  • Lack of security for the unit 
  • Ceiling imminent danger of falling 
  • Major plumbing leaks or flooding 
  • Gas Leak or fumes 
  • Electrical problem that could cause shock or fire 
  • Lack of heat 
  • Utilities turned off (will be marked participant or owner responsibility) 
  • No hot water 
  • Obstacle preventing tenant entrance or exit 
  • No functioning toilet in the unit 
  • No working smoke or carbon monoxide detector 
  • Any other life-threatening issue cited by other agencies within jurisdiction 


The Inspector will attempt to contact the owner/agent while at the unit to inform him/her of the 24-hour fail item(s) and the need to return the next day. If the 24-hour fail items are not corrected by the second inspection, the unit will be abated starting the 1st of the month after the second failed inspection. 

If you have additional questions, you can reach us via email at [email protected], via our call center at (562)570-6985, or at our next Owner Orientation, linked below. 

We now have incentives available for new participants of our Housing Choice Voucher (Section 8) Program! Any current landlord who is interested in housing a new participant may be eligible for up to a $1,500 leasing bonus. Owners that are new to the program who house a new participant may be eligible for a $2,500 bonus.

Participants may also receive waivers for:

  • Application fees
  • Security deposits
  • Utility deposits
  • Damage claims

Please contact us at [email protected] or (562) 570-5352 for more information about our incentives.

In addition to our new HCV Section 8 incentives, we are offering a variety of landlord incentives through our Emergency Housing Voucher (EHV) Program, which was made possible through the American Rescue Plan Act (ARPA). HUD provided EHVs to local housing authorities in order to assist individuals and families who are:

  • Experiencing homelessness;
  • At risk of experiencing homelessness;
  • Fleeing or attempting to flee domestic violence, dating violence, sexual assault, stalking, or human trafficking; or
  • Were recently experiencing homelessness or have a high risk of housing instability.

Each voucher may come with the following incentives:

  • Leasing bonuses for owners
  • Security deposit payments
  • Application fees
  • Utility deposits
  • Damage claims

If you are interested in learning more about this program, please contact our team at [email protected] or (562) 570-5352.

24/7 Owner Access is Here!

Our owner portals are now active! Sign up here to submit rent increase requests, check payment history, request inspections, and view contract status all in one place. You can also request changes to your direct deposit information, address information, property management companies, and more.

You can contact the Housing Authority directly through the portal and get important announcements even when the office is closed.

Please sign up and look around our owner portal. We would love your feedback! Please send any suggestions to our owner services email at [email protected].

Sign up for our Owner Portal

Centralized Operations to Better Serve You

In our continued effort to provide excellent customer service, participants and partners can access a central phone number and email account where your message will be routed to the appropriate staff who can assist you.  

We now accept documents via email or fax. Please allow one business day for replies. Below is updated contact information to reach each team.  

General Info

For general questions, information about our programs, and following up on items:


For questions about or to submit your Request for Tenancy Approval (RFTA):


For questions on moving within Long Beach:


For questions on moving to/from Long Beach (portability):

Rent Increases

To submit new rent increase requests and follow up on previously submitted requests:


For questions on inspections, requests for inspections, and submitting related documentation:

Owner Concierge

For ownership customer service, follow up on submitted RFTA’s, inquire about missing payments, change of owner information (i.e., address, bank account, new property manager or owner):

Our new business hours are Monday, Tuesday, Thursday 7:30AM to 5PM, Wednesday 10:30AM to 5PM, and Friday 7:30AM to 4PM. If you cannot submit paperwork digitally, you may drop off documents in our mail drop box between the hours of 4AM and 7PM, Monday - Friday. In-person appointments are only available by request.

Visit our website at www.haclb.org for the latest updates. We are committed to our mission to provide high-quality housing assistance for Long Beach’s low-income households. 


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Housing Inspections Orientation

New and existing owners are invited to join us for orientations designed to provide you with key information on inspection sessions. This orientation will be hosted by the Inspections Unit and will go over housing quality standards (HQS).

All 2022 orientations will continue to be held virtually via Zoom, until further notice. You must RSVP to receive an email invitation. Please see the contact information below. 


Mark your calendar for our next orientation:

  • Tuesday, November 15, noon to 2 p.m. 
RSVP for our Inspection Session Orientation


For general questions or if you'd like to include something in the next newsletter, please email: [email protected]