Exciting news for San Francisco Bay Ferry passengers: two major passenger experience upgrades are coming in 2022.
In March, the WETA Board of Directors approved two upgrades that will be coming online in the coming months. The first is the addition of real-time predictions for our service from Swiftly, a San Francisco-based mobility company. Real-time predictions will be available in transit apps, on the San Francisco Bay Ferry website and at digital signage at terminals. This will allow passengers to more easily know when their vessel will arrive and depart, enhancing reliability and ease of use for the ferry system.
The second upgrade is an integrated ticketing system provided by Anchor Operating System. Anchor, which has been deployed on transit operators nationwide including NYC Ferry, will streamline paper, mobile and special event ticket sales across the ferry system, providing better access to passengers. Frequent riders will still be encouraged to use Clipper for regular service, but the Anchor system will improve the options for families, groups, infrequent riders and those who use the ferry to get to Golden State Warriors and San Francisco Giants games.
The integrated system will include a dedicated app in which to purchase mobile and special event tickets as well as the ability for the first time ever to purchase ferry tickets on the San Francisco Bay Ferry website.
Both upgrades are expected to roll out in mid-2022. Stay tuned to Full Speed Ahead for updates.