Thanks & Congratulations

Videos make
learning easy

Training classes
make it personal

 There are two great training
opportunities coming up. 
Passport User Guide training
at our Greensboro facility
 

September 20-21

November 15-16 

Go to our training web page for
 more information. If you would like a custom training class
for your company,
please contact us at PassportSession@gilbarco.com

Locked account? Need your password reset?

 The Gilbarco Help Desk can help reset your password, but there are some other suggestions:   

 1. Check your settings 

In Store Options (Setup - Store menu) under the Password tab, please check your settings.  By default the Invalid Sign On Attempts is set to 3. This can be as high as 9 before it auto locks your account.  Also you can turn this off if you don't want to lock the account.

Password reuse does not need to be set at 3, but can be as low as zero so that you can change your password to the previous password when it expires if you wish.  Neither of these settings are bound by PCI rules. You do need to keep minimum to 7 and the best practice is to change it every 90 days. 

 2. Have a backup ID

Have a backup ID at the store that staff can use in case someone gets locked out. This can be stored in a sealed envelope and once used the manager will reset to another password for the next time it's needed

3. Have a backup person

If you are the manager and you forget your password, it may be good to give someone else within your store access to employee maintenance so he or she can reset passwords as well.  

 More than 3,900 followers are talking on our social media pages and groups. Join the conversation. Click the buttons below to join Gilbarco Veeder-Root's forums. 

Latest Passport� service packs bring new benefits

 Running on either Passport version 8.02 or 8.03? Watch for a service pack release that will provide additional features and improvements. Service Pack "Q" and "R" for Version 8.02 are targeted to be released this summer. 

• "Q" will be released for Shell customers
• "R" will be released for BP, Chevron, ExxonMobil, and NBS/Cenex
• "S" will provide the enhancements and performance improvements for Concord customers

Passport's segregated architecture allows Gilbarco to bring Point-of-Sale enhancements to our customers in Service Pack "Q" and Service Pack "R" - without requiring a full release or PA-DSS (PCI Payment Application-Data Security Standard) re-validation. To find out more about the enhancements and performance improvements included in Version 8.02 Service Packs "Q" and "R" and which Service Pack will be released for your network, reference SP-3520A. The enhancements include:

• New "Support" button available on the Cashier Workstation "Tools" Menu which works like the current "Ctl-Alt-P" to enable Help Desk remote dial in for faster service
• You can reuse the old car wash port on the Combo box for security camera interface. No need for additional USB box to support Security Camera.
• Reduce print time for CRIND� receipts by 30%
• Automatic sign off Manager Workstation after store close
• Automatic print Shift Reports at store close
• You can exclude car wash taxes in wash package programming
• You can reprint paid-in/out transactions
• You can sort Local Account Transactions by Account in Account Transactions Reports
• Improved CRIND� Sales Report -- it now sorts sales in numerical order
• Print special receipt when cashier tries to balance outside of balancing parameters
• Various improvements from user feedback    

 If you are interested in receiving this upcoming Passport service pack, stay tuned. Gilbarco Help Desk will contact you to assign a time over the next few months to upgrade your location. Some network customers, like ExxonMobil, will receive these upgrades via their satellite interface while others will receive an upgrade CD in the mail.

Remote Management with Passport� is hot topic at NACStech, Retail Technology Conference

One of the premier benefits of being a Windows-based application is the ability to use "off the shelf" applications that help customers operate their business more effectively. Since November, Gilbarco has been demonstrating, documenting, and training our customers to effectively manage their Passport� locations from anywhere, using very inexpensive 3rd party applications. This solution centers around using a VNC application running on the Passport Server. A document detailing this solution is available on the main Gilbarco web site. Then, click on MDE-4941 Passport VNC at the bottom. 

Why it Works:  Many of you have invested in high speed access at your stores and have already implemented VNC (Remote Access) applications for your back office systems. You may have made the simple jump from accessing your back office to connecting to the Passport server using the same methodology. Since the back office systems already reside on the Passport network, it's simple to gain access from the back office PC. Some of you wanted to connect directly to the Passport system through your secure VPN tunnel at your locations.  This method works as well, but you must have your own secure router that connects into the Passport secure router. Neither solution affects your PCI compliance because you are not accessing a device that stores critical card holder information. 

It Gets Better:  Not only can you remotely access and control your Passport systems through this application, by upgrading to the paid version of this software, you can also remotely print documents at your home office, send extraction tool files to the stores, and chat with store employees.  

Tip 1 - Invest in a quality Uninterruptible Power Supply (UPS) and use it.  Although Gilbarco distributors do sell UPS units, many of you have invested in these devices independently of your Passport purchase. Make sure you check the battery often. These batteries typically last about two years. Many of the UPS suppliers have a battery testing feature that helps you to determine if your battery is failing. 

Tip 2 - Make sure you have optimized your UPS. Make sure to plug the critical items into your battery back-up feature of the UPS. These include your main Passport CPU, touchscreen, and EDH. If you are running everything from the UPS ports, your battery will drain faster if it is running all the components. Please do not plug your Passport report printer into the battery back-up plugs on your UPS.  When reports print on the Passport, the laser printer pulls so much electricity, it can fool the UPS into thinking there is a power drop. 

Tip 3 - When power is out, have a plan for shutdown. If the power goes out at the store, have a plan for completely shutting down your Passport system. If the power is out for more than five minutes, start powering down your systems safely. You can shutdown the Passports by accessing the System Maintenance application (Using CTL-ALT-P) on your Passport. You can enter the user name of Gilbarco and password of Passport to access this application. On this menu you will find the buttons to stop Passport and shutdown Passport. According to our experts, it is best to shutdown the EDH first, the Passport clients second, and the server last. Remember, since the EDH does not have a monitor, you will need to press the power button to shut it down. Make sure nothing is going on when you do this. Since you have no power, I doubt you will have any fueling transactions in process at that time.