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Direct deposit is the most reliable way to receive your payments
Direct deposit, or Electronic Funds Transfer (EFT), is the fastest and most reliable way to receive Passport program payments, avoiding delays from Canada Post disruptions. Contact your Passport Agency to set up a direct deposit.
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Beat the rush! Submit your claims now | |
Many invoices are submitted at fiscal year-end (March 31) which can lead to processing and reimbursement delays. Passport recipients are strongly encouraged to submit their invoices at least once per month or right after their purchase to help reduce delays. Please make sure that your claim forms are properly completed and supporting documents and receipts are included in the submission as needed.
For even faster reimbursements, try using eCLAIM or MyDirectPlan to submit your Passport claims.
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How do category limits affect your funding?
There are category limits on certain items: for example, you cannot spend more than $3,000 of your total funding amount each year on technology items, more than $2,500 on person-directed planning, more than $2,000 on supplies and equipment for community participation and supports, or more than 10% of your total funding on administrative expenses. If you receive more than $5,500 in Passport funding each year, these category limits are still the same. Have questions?
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Should you contact the Passport program or Developmental Services Ontario (DSO)? | |
Once you have been referred to the Passport program, you do not need to contact DSO about your Passport program file. Instead, contact your local Passport agency for anything that is related to the Passport program, including: admissible items, invoicing, funding balance, registering support workers, etc.
However, if you are experiencing changes in your service needs, you move to a new address, or change your contact information, you need to contact your area DSO to update your file with them.
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Submitting claims to the Passport program by mail, email or fax
If you’re sending your Passport claims by email or fax, send your invoice and receipts to the PassportONE email or fax number on your Purchase of Service Invoice Form. If you’re mailing them, send them to your local Passport agency.
For faster reimbursement, try using eCLAIM or MyDirectPlan to submit your Passport claims.
Find your local Passport agency: https://passportfunding.ca/find-your-passport-agency
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PassportONE eCLAIM Training Video Now Available in French
The French version of the PassportONE eCLAIM training video is now live on YouTube. This video will walk you through submitting Passport claims using the eCLAIM online platform. Check it out here: youtu.be/rSwwL542SIM?si=pBYyA5G9v5gsmgNT
You can also view the English version on YouTube.
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You can find us online and on social media!
Connect with us on at passportfunding.ca and on YouTube and Facebook for helpful videos and answers to frequently asked questions, as well as the latest updates on the Passport program.
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Tips to prepare for fiscal year-end | | |
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Here are some tips from a Passport Coordinator to help families prepare for the upcoming fiscal year-end (March 31, 2025).
- Collect any receipts or invoices you have not submitted yet. You can claim past expenses if you still have money left from a previous fiscal year and your expenses are dated during that year.
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- Check with your Passport Coordinator to confirm how much money is left for the year if you are unsure.
- Make sure your receipts have all the details: vendor’s name, service start (and end dates if applicable), total amount paid, and description of the purchase. PassportONE will only accept itemized receipts.
- If you submit claims through MyDirectPlan (MDP), check that the budget line shows what is left for this fiscal year or you might get an error when trying to submit expenses.
- Make sure programs, services, or other items are eligible before buying them.
- Submit your expenses as soon as possible. There are often delays at the end of the year because PassportONE gets many submissions at once. This can make processing take longer.
IMPORTANT REMINDER:
Passport funding automatically renews for the same amount on April 1st. and there is no need for a new Agreement. Passport agencies do not send out any documentation to confirm funding amount at the start of the fiscal year.
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I am the sister of a passport client and the sole caregiver. Passport has greatly improved the quality of life for both of us. Since my brother lives with me, it gives us the opportunity to have time apart and individual growth; as well as social interaction, creative development, and exercise. Greatly appreciated, thank you to the Passport team!
— Passport recipient family member, Hamilton, ON
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How has Passport funding helped you? | | |
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Share your story with us for a chance to be featured in our newsletter! | We'd love to hear about how you're using your Passport funding to become more involved in your community and participate in activities that are important to you. Email us at info@passportfunding.ca. | | | |
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How to submit and manage an eCLAIM
Webcast: January 16, 2025 from 12pm - 1pm
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Find out how you can use MyDirectPlan to submit Passport claims and manage your funds. We’ll show you how to get started with MyDirectPlan, where to find support, and answer any questions you have about the platform.
eCLAIM webcasts take place once per month - go to eclaim.passportone.ca to register for the latest one.
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Submitting and managing Passport claims with MyDirectPlan
Information Session: February 5, 2025 from 12pm - 1pm
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Find out how you can use MyDirectPlan to submit Passport claims and manage your funds. We’ll show you how to get started with MyDirectPlan, where to find support, and answer any questions you have about the platform.
If you can't attend this one, the next one will be on March 5, 2025!
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