Is it possible to get an increase in your Passport funding?

Your Passport agency is not able to increase your funding amount.

How funding amounts are determined

Once you complete your DSO assessment, your funding amount is automatically determined by a Ministry system. The system considers a variety of factors such as behavioural, medical, and personal support needs, and caregiver circumstances when determining how much funding you’re eligible for.

If there is a change in these circumstances after your DSO assessment, you need to contact your area DSO to let them know. If it is determined that you’re eligible for an increase in funding, your local Passport agency will let you know. 

Things that won’t change your funding amount

Your funding is not determined by your income, increasing cost of services or cost of living. Once you have used all your annual Passport funding, no additional invoices can be reimbursed for that fiscal year. You are encouraged to plan and budget for your expenses based on your annual funding amount.

Do you have more questions about how the Passport program works? Get answers at passportfunding.ca.

How future services or events are reimbursed

If you pay for a service or event that takes place in the future you will be reimbursed when you submit your claim. All reimbursements are taken from the funding amount in the fiscal year that the service or event takes place. For example, if you purchase a day program in January 2025 that will take place in June 2025, you can submit your purchase for reimbursement in January, but the amount will be taken out of your funding that starts in the new fiscal year on April 1.

If you need more help understanding how funds are reimbursed, see page 27-28 of the Passport Guidelines or contact your Passport agency: passportfunding.ca/contact-us.

Entering the date for online orders in the POS Invoice Form

For online purchases, the start and end date should be entered as the date you made the purchase. Items and services are reimbursed from the funding amount in the fiscal year that the item or service is received. For example, if you purchase an item online on March 28, this is the date that should be listed as the start date and end date on the Purchase of Service (POS) Invoice Form. If the service or item is received or delivered on or after April 1, the claim will be reimbursed from your funding amount in the new fiscal year. You may be asked to provide proof of shipping or delivery date.

If you need more support with submitting a claim, contact your Passport agency: passportfunding.ca/contact-us.

Jamie’s story, as shared by his sister

I [Shari] was a full-time caregiver for my brother [Jamie] who recently passed. I will be forever grateful that he was so fortunate to receive funding from Passport services. My brother was able to live his best life surrounded by people that loved him and gave him the care he deserved because of this funding.

Thank you so much to the wonderful Passport team. A special thank you to the coordinators I have had the pleasure to deal with throughout his years of funding. He was so blessed to receive this funding 😊

- Shari, Sudbury

Tyler’s story, as shared by his Dad

I'd like to use this opportunity to thank the Passport program for being there for us. You have made a huge difference in our lives at a critical time. My son Tyler is 35 and physically disabled with a cognitive delay. While on the waiting list for supportive housing, he moved in with me, making me solely responsible for most of his care and well-being on a daily basis. This came at a time that I was hoping to start living my life on my own terms, just having entered retirement. 

Thanks to a generous allocation, Passport funding allowed us to build a network of community supports that are enriching his life and moved him towards greater independence and having a life on his own. The funding greatly facilitated his transition to living by himself when he moved into an independent living unit with 24/7 personal care support in 2021. The funding continues to be a critical factor in allowing him to live a meaningful and happy life that is full of community engagements, activities and social interactions. Thanks to Passport he is a very well adjusted, happy and emotionally flourishing young man with a father who is able to support him with a big smile on his face. The value of your contribution to our success cannot be overstated. Thank you!

– Kees, Sault Ste. Marie

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