Having trouble reaching your Passport coordinator? 

Passport agencies respond to inquiries by phone and email. You can find your agency’s contact details using “Find your Passport agency” on the website or email them directly from the site by filling out the Contact Us form.  

There are 11 agencies across the province that are responsible for all Passport program recipients. Each Passport coordinator responds to important questions from hundreds of recipients! Your coordinator works as diligently as possible to get back to you in a timely manner, but responses could take several business days depending on the volume of inquiries.  

If you have a general inquiry, passportfunding.ca has great resources to answer common questions about the program, including admissible items and funding guidelines. Visit the Resources page to access helpful videos, tips, and the full program guidelines.  

If you’re in crisis and need urgent support, call 2-1-1 to get connected to services in your area, or call the national suicide crisis helpline 9-8-8.  

Passport program Myth Busters: Dispelling rumours and bringing clarity, one fact at a time... 

MYTH: You can or will get a one-time payout of your Passport funds deposited into your bank account. 

FACT: Passport funding is distributed through reimbursements 

Your Passport funding amount is not a one-time payout. For example, if you are eligible for $5,500, that amount will not be deposited into your account. The Passport program is a reimbursement program – you first make an eligible purchase, submit a claim, and PassportONE will pay you back from your available funding amount. 

If you are unable to make eligible purchases due to financial hardship, please contact your local Passport agency for support.  

Your services are amazing and prompt, very efficient, thank you 🙏:) 

—Madison’s Dad, Niagara Falls (Ontario) 

Hello. My name is Mohammed. This is the first year I have benefited from Passport financing. My life has changed.

Thanks to this financing, my parents helped me buy what I needed, such as a television, and pay my phone and internet bills, as well as go to the park and the swimming pool. Thank you for your support and interest for [in] us. 

—Mohammed, London (Ontario) 

A client of ours (Matthias) has successfully achieved his DZ license through a company called Drivewise. They worked with us and his family to accommodate him, and Passport funds paid for it. He is so happy and is now going for his AZ license with the help of Passport funds. Here he is!  

—Cathy, Catulpa Community Support Services, Barrie, ON  

Matthias is now inspired to do his full AZ. This will not be as much work for him because he already has his Z (air brake) license and the schedule one is fresh in his mind. Thank you, thank you, thank you for all of your help in helping Matthias achieve this great achievement! Matthias and I thank you all from the bottom of our hearts!!! 

—Julie (Matthias’ Mom)

Congratulations, Matthias!🎉🎊👏We’re rooting for you!💯 

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