Patient Satisfaction Tip of the Week: Have You Talked to Your Patients About After-Hours Care?

Patient Satisfaction Tip of the Week

Tip #2: Talk to Patients About After-Hours Care

Do your patients know where to go if they need care after hours?

It’s important to take time to explain differences between urgent and emergency care, and when to call your office with questions.

To support this discussion, L.A. Care has a free Nurse Advice Line (1-800-249-3619) that is available 24 hours a day, seven days a week with interpretation services.

Let them know about this service, and make sure to tell them which urgent care centers work with your IPA or provider practice.

When patients know where and when to seek care, they are better prepared and more likely to use resources appropriately.

Questions?

If you have any questions, please contact L.A. Care’s Quality Improvement Department .

L.A. Care’s Patient Satisfaction Tips of the Week are related to the Clinical and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS). CAHPS scores partially determine payouts for VIIP (Value Initiative for IPA Performance) and the L.A. Care P4P (Pay-for-Performance) Program.

L.A. Care wants to help you in your practice and maximize your award. If you represent an IPA practice or clinic, please share these tips with the providers in your network.

L.A. Care Health Plan , a public entity serving Los Angeles County