FREQUENTLY ASKED QUESTIONS AND ANSWERS:
Q: How do I know if my DROP REQUEST for my athlete's class has been processed?
A: Placing a drop request in through your customer portal does not mean your request has been received. Our system does not automatically drop students from the roster. Our staff processes drop requests when an official email request has been sent by the parent directly to our inquiry@connectcheernw.com. If you do not send an email directly to that email address, then your request will not be processed. YOU WILL RECEIVE AN OFFICIAL DROP NOTIFICATION EMAIL FROM OUR SYSTEM IF YOUR REQUEST WAS RECEIVED AND PROCESSED. If you do not receive that automated email, please let us know.
*If you do not email INQUIRY@CONNECTCHEERNW.COM of your wish to drop your athlete's class 10 days prior to the next billing cycle, then you will still be required to pay the next installment. The 10 day policy allows us time to process the drop request and open the class back up for registration.
Q. How do I schedule a makeup for a missed class?
A. You will place a makeup request through the parent portal system located on our website. Please note that makeup classes are not guaranteed due to class size. If you do not receive an automated email notifying you that your makeup was approved, then it means that there may not be availability on your requested day.
Q. Is there an annual membership fee for classes, camps, clinics, open gyms and/or birthday parties?
A. Yes, these programs are open to the public and are separate from our All Star and Prep team programs. This fee is billed annually on your calendar anniversary when attending any of the above programs.
Q. If my athlete cannot attend their team practice, do I need to alert anyone?
A. Yes, attendance is mandatory at this point in the season. Should your athlete need to miss their team practice, please alert your athlete's team coaches immediately via text, or email. Do not report athlete absences through your team GroupMe.
*Please make sure that you have read through our attendance policy carefully, as there are fees that are charged to athletes who miss more than what is allowed.
*PLEASE DO NOT SEND ATHLETE ABSENCE INFORMATION TO OUR GENERAL GYM EMAIL ACCOUNTS.
Thank you!