WHAT IS THE DEADLINE FOR COMPLETING THESE CHANGES?

To ensure payments are processed before the due date for next month's assessment (8/1/23), please complete the action required for your account according to the instructions below as soon as possible. This will ensure no interruption to your recurring payment processing, and no late fees. If you have trouble with the actions below, please reach out to one of the following resources.

Alliance Association Bank Customer Service: 844-739-2331

Pacific Western Bank Customer Service: 888-705-0600

Onsite Management Team: 480-538-2800

CCMC Customer Service: 833-301-4538

HOW DO I KNOW WHICH FORM OF PAYMENT I'M ENROLLED IN CURRENTLY?

ANSWER:

Your statement (which was mailed this week) will reflect one of the two images below, which will indicate if you are on ACH, or if you are on another form of recurring payment. If you do not receive your statement by Monday 7/24, please call the office and we can provide you with the necessary information.

If you confirm you are on ACH, skip to the next question.

ACH Set Up Sample Statement

Non-ACH Sample Statement

If your statement reflects *Payment, with "lockbox" in the memo, this indicates you are NOT on ACH and you are paying in one of the following ways.

1. Pacific Western Bank Recurring Payments
2. Bill Pay (You've requested your personal bank to mail us payments each month)
3. You drop off or mail a personal check to us each month

ACTION REQUIRED: Pacific Western Bank Recurring Payments

Step One - Login to your Pacific Western Bank portal here to stop your current recurring payments. Follow the step-by-step listed below once you have logged in to delete the recurring payments.

HOW TO DELETE MY RECURRING PAYMENT (PWB)

Step Two - Create a new portal account for Alliance Association Bank, and set up a new recurring payment. You will be prompted to "add a property" after creating your user account. You will need the following information to complete this step:

• Management Company ID (6675)
• Association ID (189)
• Property Account Number (listed on your statement, typically 5-6 digits long)

HOW TO SET UP A NEW RECURRING PAYMENT (AAB)

ACTION REQUIRED: Bill Pay

Simply update your bill pay option with your personal bank account, ensuring payments are mailed to the new address for processing.

Payee: Aviano Community Association

c/o CCMC Processing Center

PO Box 93327

Las Vegas, NV 89193-3327

ACTION REQUIRED: Personal Check

Continue to deliver your personal check to the onsite office/clubhouse at 22500 N Aviano Way, Phoenix AZ, or update the mailing address for payment processing.

Payee: Aviano Community Association

c/o CCMC Processing Center

PO Box 93327

Las Vegas, NV 89193-3327

MY STATEMENT SHOWS I AM ENROLLED IN ACH. WHAT ACTION DO I NEED TO TAKE?

ANSWER:

Residents enrolled in ACH will receive an authorization email from Alliance Association Bank (noreply@allianceassociationbank.com) upon transition. CCMC anticipates this will occur in the next few weeks. This email will request one-time authorization through a secure email to continue to have your payments automatically withdrawn. If you provide this authorization, no other action will be required after this step.

Homeowners who do not respond will be deactivated from automatic withdrawal and be required to utilize one of the other payment methods (check, bill pay, or Alliance Association Bank recurring payments).

Below is a sample email so you know what to expect.