What a great conversation I had with the knowledgeable folks from SmokinTex!
I called with a simple concern about the owner's manual, and I was treated to a great lesson on using a smoker.
One of your owners walked me though different processes, quantities of wood, and the importance of finding a quality wood source. We talked about the likes and dislikes of rib preparation. I also was encouraged to try different cuts of meat to save money in the long run.
Again, thank you for being a company that listens and instructs.
My wife surprised me on my birthday with the smoker as a gift. With all the choices on the market, she definitely made the right decision as to which product to buy."