FirstPerson Services | Person Centered Thinking New England
Training For Your Staff
The Basics - Person Centered Thinking Skills
May 21 & 22, 2018
Black Bear Inn & Conference Center
Orono, Maine

Here's an essential training that I hope you'll consider attending or recommending to staff and colleagues. It's a two-day, interactive workshop to learn and practice effective person centered thinking skills, centered on how to discover and balance what is important to and what is important for a person. These approaches respectfully address issues of health and safety, from a variety of perspectives, while empowering the people served to maintain control and a sense of being listened to.

Implementation of person centered plans and practices are more likely when staff have participated in this training.

Developed with people with developmental disabilities, this training is being used in the areas of mental health services, aging and independent living, chronic illness, end-of-life care, wellness, education, life transitions, and more.

What is Person Centered Thinking?

Person centered thinking begins with truly listening to people and acting on what we hear. This leads to people:

  • Having positive control over their lives
  • Being valued for their contributions to their communities
  • Having a web of friendships and relationships in their communities for support

At the core of person centered thinking is balancing what is important to people; their hopes and dreams, what matters to them, and what brings them comfort and fulfillment while respectfully addressing significant issues of health and safety. 
Who Needs This Training?

This training is recommended for direct support professionals, case managers, social workers, nurses, therapists, educators, health and human service directors and managers, long term care administrators, front line supervisors, direct support staff, and more.
Why Do I Need This Training?

Person centered thinking training equips participants with a set of skills that lead to better plan development and implementation.

This training can help you meet the person centered thinking and planning requirements found in current Medicaid waiver regulations and the CMS HCBS Final Rule. Person centered thinking is a key component of the national No Wrong Door (NWD) system and is being utilized in education, health care, employment services, and aging services with positive outcomes.
Learning Objectives

After attending this training, the participant will have experience with and understand the core skills:

  • What is important TO and what is important FOR a person
  • The role of rituals & routines
  • The power of being listened to
  • The impact of having control
  • How to respectfully address issues of health/ safety and support choice
  • How to weight variables when matching people who receive supports and provide support
  • How to create goals that help people get what is important to them, while addressing what is important for them
Workshop Agenda (both days)

9:00am Registration
9:30am Program Starts
11:30am Attendees on Own for Lunch
4:30pm Adjourn

Cost: $119 per person for both days

Cancellation Policy : You must cancel 3 business days (before 5:00 p.m.) prior to the training event in order to receive refund on your registration. A $15 administrative processing fee will be charged for all cancellations. No refunds for cancellations made after the cancellation deadline or for no-shows. Substitutions will be taken until the conference begins at no additional charge. Please notify Firstperson Services of any name changes via email.
Bring your own lunch | Click below for directions
Orono, Maine
What Past Participants Are Saying ?

“The information was well presented and useful; lots of new ways to use concepts.” – Sean Kennedy, Mobius, Inc., Damariscotta, ME

“Informative seminar; was very eye opening to how to really search out the needs and wants of clients we serve.” – Tom Jennings, Charlotte White Center, Dover-Foxcroft, ME

“I felt this was very informative in serving our population on a personal level and really taking their personal wants and needs into consideration.” – Susan Climent, Pathways of the River Valley, Claremont, NH

What I liked about this workshop was the “practical use of information and practicing using them during the workshop.” – Anna Griffith, Families First, Brattleboro, VT

This workshop “helped me to think differently” – Frank Washburn, Mobius Inc., Damariscotta, ME

“I really enjoyed the day and how it's put together. I enjoyed the slide show (visuals) and the process of working through it to really learn it hands on.”

“Really useful and pertinent tools that are immediately usable.”

“I like the hands-on tools about how to filter things out. I’m excited to use this with our clients. I loved the person-centered sheets.”
Customized Person Centered Workshops
Arrange a Person Centered Thinking workshop at the times and locations that fit the needs of your organization or network.

The 12-hour format can be set-up as four shorter, half-day or evening sessions. Have workshop content reflect applications to mental health or services for aging citizens and Options Counseling that meet standards set by the federal Administration on Community Living and The Learning Community for Person Centered Practices (TLCPCP).

About Roy Gerstenberger

A recognized leader in the field of developmental services and organizational development in person centered practices, Roy brings more than 35 years of experience to bear as he works to further person centered thinking practices.
As Executive Director, Roy dedicated more than 25 years to advancing the capacity of Community Bridges, a major non-profit based in Concord, New Hampshire, earning accreditation from the Council on Quality & Leadership while growing the organization.

In recent years, he served as the division director for the State of Vermont. He has completed Executive Education program courses at the Harvard Kennedy School of Government on performance measurement and leadership decision making and at the Harvard Business School Social Enterprise Institute on strategic perspectives for nonprofit management. He is a credentialed mentor trainer with The Learning Community for Person Centered Practices.