Dear Friend of 2-1-1,
As you may know, Eden I&R/2-1-1 Alameda County has been working for months to prepare to move to a new cloud-based phone system that will complement our cloud-based database.
The move from our current phone system to the new system will take place on Tuesday, August 14 between 8 am and 9 am
. Every effort has been made to avoid extensive downtime or unplanned outages, but we wanted to share this news in advance so no one is caught off guard by a possible outage. We are also announcing this move on our 2-1-1 phone greeting for incoming calls leading up to August 14.