What would surprise our readers about the company?
BluSky uses a concept called “96 Proof.” For the past 15 years, results of their customer service performance surveys have been measured for every completed project and annually published in a bound book called
96 Proof
. They measure Professionalism, Honesty, Empathy, Timeliness, Quality of Work and Communication. However, the most important question asked is “Would you hire us again?” The response is that 96% of their customers say, "they would hire BluSky again.” The project director and project manager are also reviewed on the surveys. This is considered one of the most important metrics managed as a company - so much so that the results are distributed to the entire company every Friday afternoon. BluSky Restoration customers can trust that they stand behind their work and will always do the right thing.
