Because we have had been experiencing a ton of last-minute cancellations and no shows,
We are now going to start enforcing our cancellation policy.
Please become familiar with the policy below.
If you have questions please Email Ramona: TheHealingPlaceCG@comcast.net
Things you need to know about Massage Therapists...
- Your Massage Therapists has reserved their time just for you
- A Massage Therapist's income is dependent on the hours they are actually doing a massage
- A Massage Therapist would rather be performing a massage, instead of waiting for someone that doesn't show up or call. It is very frustrating when we could have filled the spot if we had proper notice. We are busy and a lot of times we have a waiting list.
Cancellation Policy & Procedures:
We require a valid credit card number or prepayment to reserve all appointments. To best meet the needs of our clients, we respectfully require 24-hour notice for cancellations and rescheduling. If cancellations are not made within the required time, you will be charged 50% of the scheduled service price. If you do not call to cancel or do not show up for your scheduled appointment, you will be charged full price (100%) for the scheduled service.
If you are one the Monthly Wellness Plan and don't show or late cancel, a session will be forfeited.
If you are new to our studio we ask that you arrive 5-10 minutes early to complete the new client intake form.
In the event of late arrival, we will always do our best to provide you with the full amount of time scheduled. However, there may be times when we are unable to do so due to scheduling limitations and the need to honor and respect other clients' scheduled appointments. If this should occur, you are responsible for the full (100%) price of your scheduled service.