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We owe you a big apology for the website downtime that we experienced today that may have inconvenienced our customers and prevented them from placing their orders.
The service outage was due to a software upgrade that did not happen correctly. Once the issues were identified, we took corrective actions to restore services for our customers.
As a result of this disruption, and inconvenience caused to our customers we are offering a 10% discount coupon valid on orders placed through 09/17/2012. Please use discount code "EAST10" to recieve the 10% discount on your orders.
Sincerely, | 
