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Doug Bermudez, Chief, EASY Card Fare Programs & Customer Experience at
Miami-Dade County Department of Transportation & Public Works (DTPW)
Doug Bermudez serves as Chief of the EASY Card Fare Programs & Customer Experience Division at the Miami-Dade County Department of Transportation & Public Works (DTPW), where he leads fare payment systems and customer-facing transit programs supporting millions of riders annually. He brings a strong operational and regulatory perspective to transportation technology, fare policy, and innovation.
At DTPW, Doug is responsible for modernizing the County’s fare collection environment, transitioning from legacy infrastructure to an account-based, open, and contactless payment ecosystem that includes digital wallets, mobile platforms, and third-party integrations. His portfolio also includes customer service operations and programs serving seniors, students, and transportation-disadvantaged riders, with a focus on equitable access, data stewardship, and system reliability.
As Co-Chair of IATR’s Technology & Innovation Committee, Doug focuses on the governance and regulatory implications of emerging technologies, including artificial intelligence, data governance, cybersecurity, and large-scale public-sector deployment. His work emphasizes responsible use of data, policy alignment, and practical implementation that strengthens agency accountability and public trust.
Doug is actively engaged in transportation research and policy development. He serves on multiple Transportation Research Board (TRB) research panels and is Chair of the TCRP A-55 Panel on the Travel Behavior and Financial Impacts of Fare Capping, contributing to national research on fare policy, equity, and financial sustainability. He also serves as Second Vice-Chair of APTA’s Fare Collection Systems Committee and is the Lead Liaison for Miami-Dade County for CoMotion Miami, coordinating cross-agency participation and helping shape program content related to technology, innovation, and mobility.
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