Due to several mail issues experienced during the past year and inconsistencies noted in mailing addresses, refunds for all plans must be sent to the following P.O. Box, effective immediately:
P.O. Box 90640
Phoenix, AZ 85066
Refunds may be necessary for the following reasons:
Refund payments
Negative balances
Share of Cost (SOC) Issues
Rebate payments
Any other situation in which a refund is due to the plan
All Provider Manuals have been updated with this new P.O. Box information. It's important to note that if you have a refund, the check should be made payable to the applicable plan, i.e., Mercy Care Plan, Mercy Care Advantage or Mercy Maricopa Integrated Care.
As always, don't hesitate to contact your Mercy Care or your Mercy Maricopa Provider Relations Representative with any questions or comments. You can find this notice and all other provider notices on our Mercy Care Plan or Mercy Maricopa website.
