September 2025


A Note from Your

People's Counsel

Sandra Mattavous-Frye



A Powerful Gathering and Path Forward


Since its founding decades ago, OPC has fought for affordable, safe, and reliable electric, natural gas, and telecommunications services for DC consumers. But in 2019, following public alarm about high water rates, the DC Council passed a new law that added water services to OPC’s responsibilities. I immediately created the OPC Water Services Division and vowed to ensure that DC Water consumers gained a strong voice and rigorous representation. I am proud that the division has successfully represented thousands of water consumers with complaints, to date.


On September 29, water representation moved to another level as OPC hosted the first citywide “Community Water Summit: Your Water, Your Power.”


More than 600 people came to the Martin Luther King, Jr. Memorial Library to empower themselves with knowledge about water affordability, conservation, and protection. The summit united residents, advocates, and policymakers around shared goals: securing equitable, sustainable access to water for all. The day-long event featured dynamic speakers, workshops and demonstrations.


Dr. Sacoby Wilson, Professor and Director of The Health, Environmental, and Economic Justice Lab at the University of Maryland, gave a powerful keynote. Among other advice, he urged attendees to comment on the DC Comprehensive Plan now being updated.


"You should all be in those meetings. The 'DC 2050' plan offers an important opportunity for residents to have an impact on infrastructure in your neighborhoods to address issues like water shutoffs, sewer overflows, flooding, lack of trees...All that should be baked into the comprehensive plan with a justice and equity approach so the areas with the most need are heard," said Dr. Wilson.


OPC presented DC Council Chairman Phil Mendelson with an award for his support of our advocacy of water consumers (photo below). Ward 6 Councilmember Charles Allen and Ward 8 Councilmember Trayon White also brought greetings. Their presence underscored the importance of collaboration between the government and stakeholders.


Feedback from attendees was positive.


"I am really glad I came. I loved the connection between water and the other three utilities. I learned about programs from each utility that I never knew about because I sometimes do not take the time to read my bills," said Beverly Lewis-Koch of Ward 4.


"The summit was very educational. OPC is a strong advocate for the people because we need the protection," said Jewell Miles McCoy of Ward 7.


We hope consumers take what they learned from the summit, and share it with neighbors, clients, coworkers, and congregations; and use the information to enhance their ability to make informed decisions and positive lifestyle changes.


I would like to thank all participants, government agencies, nonprofits, community leaders, climate and environmental advocates, utility representatives, and best of all, consumers, for joining us. Together, we all can turn conversations into action and lasting positive change.


See other Water Summit photos on Instagram @DCOPC.

OPC Seeks Answers for Harmed DC Households & Investigation of Pepco

Restoration of Electricity in Northwest



OPC has filed a petition with the DC Public Service Commission to conduct a formal investigation into Pepco’s restoration of electric service in Northwest after an August 1 power outage.


Numerous residents in Wards 3 and 4 reported severe voltage surges that damaged air conditioning systems, televisions, thermostats, and other essential household appliances. Many customers described significant financial losses, with damages totaling tens of thousands of dollars across affected neighborhoods.


“Consumers need to know why these surges happened and why Pepco’s restoration efforts were unable to prevent damage to their appliances,” said People’s Counsel Sandra Mattavous-Frye.


OPC’s petition, filed on September 24, 2025, urges the Commission to help find out what went wrong and ensure that Pepco’s restoration practices are improved. In addition to investigating the cause of the surges, the petition requests that the Commission review Pepco’s claims process, as many residents expressed frustration about it.


“Consumers should not be left in the dark – literally or figuratively – when their service is interrupted and their appliances are damaged as a result,” Mattavous-Frye continued. “The Commission should move quickly to provide transparency and accountability so that this situation never happens again.”


The petition reaffirms OPC’s ongoing commitment to reliability, affordability, and consumer protection for District residents.

Employee Spotlight:

Meet Dennis Thomas


Program Analyst Dennis Thomas has been with OPC for a year now, and the OPC Connection is pleased to spotlight his contributions to the Consumer Services Division and the agency as a whole. Dennis provides analytical and administrative support, from data management to strategic research. Dennis's work helps to keep management on top of the trends in case management and consumer engagement.


Dennis majored in psychology and graduated from Virginia Union University. There, he was also on the track team. He began a career in mental health services, working in day-rehabilitation programs in partnership with the DC Department of Mental Health. Dennis later transitioned into IT support with Prince George’s County Public Schools. His background also includes project coordination with Washington Gas, supporting the compliance and certification of utility line workers. Before coming to OPC, Dennis worked as a Senior Program Coordinator at "2U", an online education management company.


Originally from Bowie, Maryland, with family roots in Sierra Leone, Dennis considers himself a lifelong learner with a passion for travel and watching documentaries. He also enjoys flag football, hiking, and diving into random research on a wide range of topics.


Dennis takes pride in being the eldest of nine siblings and says that has contributed to his leadership skills and willingness to take on new responsibilities. OPC looks forward Dennis diving into more agency work for the benefit of DC utility consumers.

The HR Connection:


Back-to-School

Back-to-Balance


OPC’s Human Resources staff notes that as we transition into fall, it’s the perfect time to refresh your routines and refocus on achieving a better work-life balance. Here are a few tips to help you stay grounded and productive:


Update Your Info – New address? New personal status? New school year? Update your agency records.


Follow Office Etiquette – Adapt to any updated or new office policies.



Use Your Leave – Don’t forget to take advantage of your personal time off—it’s there for a reason.


Check in with Yourself – Mental wellness matters. Take breaks and ask for support when needed.


Meanwhile, Mondays look a little different at OPC. As a morale booster, HR has instituted “Jersey Mondays” for a second year. OPC employees, like those below, can wear their favorite sports jersey to show team spirit and kick off the work week in a fun way.

OPC HR is working to make this fall a season of balance, connection, team pride, and office productivity!

OPC is Advocating for Consumers in the

Following Cases:



Formal Case No. 1179: Investigation into Washington Gas Light Company’s Strategically Targeted Pipe Replacement Plan. 

On August 20, OPC filed a Report on Stipulations and Response to WGL’s Report on Stipulations. These stipulations refer to a hearing in this matter.   


GD-2023-01, Rate Case Efficiency. 

RM1-2025-01, Rules, Practices, and Procedures. 

RM2-2025-01, Utility Rate Changes.  

On August 29, OPC filed Initial Comments to this Notice of Proposed Rulemaking.   


Formal Case No. 1176: Pepco's Application for Approval to Increase Rates through Implementation of a Multiyear Rate Plan.

On August 25, OPC filed Comments on the Reconciliation and Prudency Review for Calendar Years 2023 and 2024. OPC feels that Pepco's report does not provide enough information to address the purpose or scope of the Review, nor provides the clarity needed to evaluate the multiyear rate plan approved in FC 1176.


Formal Case No. 1167: Implementation of the Climate Business Plan. 

On September 5, OPC filed Comments in Response to Washington Gas Light Company’s Proposed 15-Year Plan. OPC requests that the PSC reject the plan as non-responsive to PSC Order 22313, direct Washington Gas to file a plan compliant with the PSC, and align future cost recovery with DC law.    


Formal Case No. 1149: Investigation into the Structure and Application of an Experimental Rate Class for Both Senior Citizens and Disabled Residents.

On September 10, OPC filed comments regarding the senior and disabled resident rate credit. OPC requested that the PSC convene a Technical Conference to evaluate the experimental credit rider.   


Formal Case No. 1180: Washington Gas Light Company Rate Case Application. 

On September 11, OPC filed its brief in this matter.     


Washington Gas and Pepco Purchase of Receivables.  

On September 15, OPC filed comments regarding the Purchase of Receivables Programs. OPC opposes the implementation of POR Programs for Pepco and Washington Gas due to their lack of demonstrable benefits and the disproportionate harm they impose on District ratepayers.  

OPC In Your Neighborhood

OPC welcomes opportunities to speak at your Advisory Neighborhood Commission, civic association, community group activity, or meeting. We can give updates on utility issues, trends, and highlight how we serve DC consumers. Call (202) 727-3071 if your group would like our staff to make an on site or virtual presentation. These are scheduled events and appearances.



Ward 4 Senior Jubilee

Lamond Recreation Center

20 Tuckerman Street NE 

Thursday, October 2

11:00 am - 1:30 pm


Veterans Renters Rights-DC Utilities: LIHEAP Application Help Housing Readiness Group

1500 Franklin St NE

Thursday, October 9

10:30 am - 2:00 pm



Photo Gallery

OPC Program Support Specialist Chawndise Battle and Consumer Services Director Linda Jefferson speak with a consumer at the "Know and Exercise Your Tenant Rights Summit," hosted by the DC Office of the Tenant Advocate at its offices in Northeast.

OPC Consumer Outreach Specialist Valca Valentine (3rd from right) joins guests and a graduate of the Mayor's Office on Returning Citizen Affairs-Georgetown University Law Center Paralegal Program at their graduation ceremony.

Connect With OPC!


Do you have feedback or an idea for an article that could be featured in an upcoming edition of the OPC Connection? We want to hear from you! Just drop our editorial team an email @ info@opc-dc.gov or X/tweet us @DCOPC.


OPC Connection Editorial Team:


Doxie McCoy, Phillip Harmon, Quaneisha Glover,

Chawndise Battle, Dwayne Houston, Alya Solomon, Valca Valentine



Contributors:



Sandra Mattavous-Frye, Karen Sistrunk, Laurence Daniels,

Sheila Ruffin, Jean Gross-Bethel, Ankush Nayar, Rakisha Philson



The Office of the People's Counsel, 655 15th Street NW, Suite 200 Washington, DC 20005 | Tel: (202) 727-3071 | Fax: (202) 727-1014 | TTY-TTD: (202) 727-2876

www.opc-dc.gov | info@opc-dc.gov

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