The Law Society is introducing changes to the Practice Advisors’ response protocol from July to September to ensure the Practice Advisors maintain coverage and availability over the summer.
The Practice Advisors are available as a free and confidential service for Alberta lawyers. They support staff and articling students with legal, ethical and practice inquiries. They also serve lawyers from the Yukon, Northwest Territories and Nunavut. In 2021, our three Practice Advisors responded to over 6,000 inquiries, and this year have already responded to more than 2,800 inquiries.
Every day, a significant number of inquiries are flagged as urgent. To ensure that urgent calls receive a timely response, calls are triaged.
Inquiries that will receive a response within the same or following business day are:
- Same-day real estate closings
- Same-day court matters
- Public, client and lawyer safety concerns
The response time for non-urgent inquiries will be 3 to 5 business days.
Also, our Practice Advisors will limit conversations to a maximum of 30 minutes so that they can assist as many lawyers as possible in a timely and efficient manner.