Applicable to: Mercy Care Complete Care, Mercy Care RBHA, Mercy Care Long Term Care, Mercy Care DD and Mercy Care Advantage
Mercy Care is committed to providing quality interpretation services to our members. In order to ensure timely and efficient services, interpreters will be scheduled for member appointments at the time of the request. Members may request a specific gender for their interpreter, but will not be able to request a specific interpreter. This process will ensure that all Mercy Care members will have access to interpretation services in a timely and efficient manner for appropriate service appointments.
In the event an interpreter is unable to work with a member, the provider can call Mercy Care’s language line to ensure continuity of the appointment.