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A Message from the President…
Technology plays the starring role in how we connect and communicate, so in this issue we focus on some of the ways businesses today are adapting and how new capabilities may play out in the future, as businesses continue the quest for Digital Transformation…

  • Looking ahead to February 2020, we discuss the E911 federal compliance mandate on businesses to upgrade their telephone systems for improved emergency calling and service dispatch.

  • We highlight the role of Mitel Performance Analytics in monitoring your network to ensure that voice quality stays crystal-clear and that downtime is minimized.

  • We note how VoIP phones can be a game changer for your business, helping you compete with the “big guys.” 

  • We offer a podcast featuring Mitel CEO Rich McBee who provides insights on the future of work, predicting increasing reliance on phones that go far beyond voice calling.

  • Check out the webinar recap on how you can support your free-range workforce with cloud communications and collaboration tools.  

Contact me today to discuss how TCI’s products and services can help your organization get more out of its technology investments – now and in the future.
Tom Cornbrooks, President
703-321-3030 | .

Get Ready… Laws requiring direct 911 access from Your Telephones go into effect February 2020

Last year, the President signed into law two statutes intended to improve emergency calling - Kari’s Law and Ray Baum’s Act. Both take effect February 16, 2020 and are intended to protect employees and others with improved access to 911 emergency services.

  • Kari’s Law applies to newly-installed multi-line telephone systems. The law requires that users be able to directly call emergency services by dialing 911 without having to dial a prefix to reach an outside line.

  • Ray Baum’s Act requires that the FCC adopt regulations that would give 911 emergency operators a specific location for the calling party so that appropriate assistance can be dispatched to that location.

FCC Regulations

FCC rules require implementation of the Kari’s Law requirements for telephone systems manufactured, purchased, or installed after February 16, 2020. The FCC‘s dispatch location rules required by Ray Baum's Act have not yet been finalized. But businesses planning new telephone systems should be aware of these requirements and ensure that their technology providers’ offerings are in compliance.

Compliance Challenges

Businesses seeking to comply with the new 911 rules must consider several factors, including the technology used in their IT environments, network topology and the geographic scope of their phone system deployment. Also, many states have already adopted their own 911 regulations, which could be a source of compliance confusion.  

If compliance with these new 911 mandates presents a challenge for your business, TCI experts can help. Contact us today at (703) 321-3030 or .

How Performance Analytics keeps Your Communications Network running at Peak Efficiency
Through our partner Mitel, TCI offers you the ability to monitor the performance of your entire communications network - identifying real-time issues and rapidly alerting IT administrators about adverse conditions.

Mitel Performance Analytics (MPA) provides quick resolution tools like secure remote access and active testing capabilities that make it simple to manage locations seamlessly. Whether you have 8 or 800 users, voice quality stays crystal-clear and downtime is minimized.

MPA also addresses the need to know not only when a problem occurs, but where it occurs. Voice quality problems – delay, echo and jitter, for example – can be caused by a variety of events, from congestion to improper configuration. For faster problem resolution, MPA now monitors third-party devices like routers and servers in the network infrastructure, in addition to your Mitel systems.

Your admins can access devices from anywhere, and devices can be moved easily between containers. Plus, data can be consolidated in one central place. Information can also be shared more easily among your locations. And with configurable SNMP device monitoring, MPA can now monitor just about any device, anywhere in the world.

MPA is available as part of the Mitel Premium Software Assurance subscription, enabling you to proactively monitor and manage your entire network and identify voice and network quality concerns before business-impacting outages arise.

Many businesses today are undergoing rapid growth and searching for ways to digitally transform. MPA provides these organizations with ways to grow and still maintain a healthy network to meet and exceed growing customer expectations.

Monitoring and Performance Analytics… More reasons to go with TCI and Mitel. Contact us today at (703) 321-3030 or .

How VoIP Phone Technology closes the Communication Gaps for Small Teams & Business
Integrated VoIP phone solutions facilitate collaboration with intuitive, easy-to-use technology. They can improve business outcomes and help you compete with the “big guys.” Here’s how VoIP phones can be a game changer for your business...
Enhance Collaboration without Sacrificing Mobility

With VoIP phones, everyone in your company stays connected, no matter where they work. Using a smartphone mobile app, your employees can take their in-office phone capabilities wherever they go. Employees can seamlessly transfer calls across devices and tap into features such as audio, web and video conferencing, group messaging and SMS to instantly connect to office colleagues.
Focus on Business, Not Your Phone Service

Because VoIP phones are easy to deploy, your employees will transition to your new system with minimal disruption and minimal training. This means your staff will spend more time on the big picture and less time on non-productive tasks. With new technology that’s updated regularly, frustrating service problems and dropped calls become things of the past.

Plus, native integrations with the leading CRMs mean your contact center can run at full throttle. Call and customer histories are integrated so you can analyze the data and uncover insights that will help your team make more meaningful connections with customers and prospects. 

As your business expands, your VoIP phone solution adapts to your changing needs. You can add functionality, employees or locations as needed. Because there are no physical landlines required for VoIP phones, the systems are very cost-effective to scale. 
Improve Your Bottom Line

VoIP phones also deliver the benefits of unified communications without a steep investment. When you move your phone system to the cloud, you can manage your IT budget as an operating expenditure (OPEX). Instead of incurring hard costs for equipment that may become obsolete within a couple of years, you pay only for the capacity you need at the moment. As requirements change, it’s easy to scale. 

Another benefit of the OPEX model… Your VoIP phone provider is responsible for technical support, reducing the need for your IT team to be continually involved with upgrades and maintenance.

When it comes to deploying VoIP, you can count on your local TCI team. We handle all the details, set up everything and get your people up to speed on Day One. Contact TCI today: (703) 321-3030 or .

Your Phone will No Longer be Just a Phone … Mitel CEO Rich McBee on the Future of Work
Our concept of work – what we do, how we do it and where we do it – continues to evolve. This is being fueled by Digital Transformation, the changes businesses need to make to stay competitive in the mobile-centric marketplace.

Mitel CEO Rich McBee sat down with Michael Gale, co-author of the bestselling book The Digital Helix, to discuss the future of work. In their discussion, Rich looks ahead to the future of phones and the challenges of advanced machine interaction. He also forecasts how the communications technology advancements of today will shape the future of work in years to come.  

Listen to the Podcast here:

Podcast Take-aways:

  • What the future of work will look like and feel like

  • How the phone is going to look different

  • How the types of work we do and how we do it will radically change

  • Where today’s embryonic changes in work could be even more impactful in 10 years’ time

  • The challenges or natural barriers of machine interaction

Let’s arrange time to talk more about preparing your business for the future… Contact us today at (703) 321-3030 or .

Webinar Recap… Supporting your On-the-Go Workforce with mobile-ready Cloud Voice Services
Workers today are no longer tied to their desk. They're working in the field, traveling, and balancing time between office and home - proving that how work is done is more important than where it is done. 

In this Mitel webinar, you’ll learn how you can better support your free-range workforce with cloud communications and collaboration tools. Among the topics covered:

  • How the workplace is shifting and creating new demands for a mobile workforce

  • Ways collaboration tools increase business efficiencies and user productivity

  • Why providing employees with the right tools will make your business more successful

TCI mobility experts enable work anywhere, anytime, on any device. Support your on-the-go team… Contact us today at (703) 321-3030 or .

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