CallTower Acquires Inoria

CallTower Announces Acquisition of Inoria to Expand Market Presence and Strengthen Technology Capabilities

January 8, 2025

SALT LAKE CITY, UT and MONTREAL, QC -  CallTower, a global leader in cloud-based communications (unified communications, contact center, and collaboration solutions), is pleased to announce the successful acquisition of Genesys-led, CCaaS (Contact Center as a Service) provider, integrator, and managed services, Canada-based, Inoria Inc. This acquisition marks a strategic milestone in CallTower's mission to deliver best-of-breed CCaaS solutions, expand its Customer Experience (CX) and Conversational Artificial Intelligence (CAI) capabilities to the global market.

In joining forces, CallTower and Inoria represent a dynamic convergence of some of the leading UCaaS and CCaaS providers. CallTower's acquisition of Inoria strengthens its offerings with complete CX solutions, including professional and managed services. This partnership expands CallTower's global reach and enhances...