Prioritizing & Automating to Reduce Downtime

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HipLink News

Volume 1

Greetings!

Happy New Year!

This issue focuses largely on our first responders, but there is something for just about anybody in IT. If you'd like to see us focus on a topic in a future newsletter, just hit reply and let us know!

In this issue:

Prioritizing Messages now Reduces Downtime Later
CAD Integration: Cell Phone Paging System & Emergency Mass Notifications
First responders ‘most dependent’ on smartphones (Urgentcomm.com)
Challenges 911 Centers Face During Outages (State Tech Magazine)

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From HipLink

The Work Before the Work: Prioritizing Your Messages

(From the Solutions to Resolve IT Incidents series)

Across industries, we hear all the things you'd expect: "We need to reduce downtime impact, protect service level, notify the right people... etc...

What you might not expect as a factor in those issues is numbness. People who get the wrong messages just stop noticing. When you ID your key personnel for different kinds of alerts, you preempt alarm fatigue and decrease downtime.

Application Spotlight:

CAD Integration: Cell Phone Paging System & Emergency Mass Notifications

For the IT professional, downtime is a primary concern. For first responders, AIRtime can be all-important, especially when it is needed most.

One of the most effective ways modern first responder organizations reduce airtime usage is to rely on Computer Aided Dispatch (CAD) systems.

HipLink Software supports integrations with Computer Aided Dispatch (CAD) systems by supporting numerous proven APIs and gateways. Our customers have integrated HipLink directly with such CAD systems as:

Hexagon/InterGraph
Motorola
Spillman Technologies
Tiburon
TriTech
Zuercher
FirstNet (via the FirstNet approved HipLink Mobile app)

Learn More About HipLink and CAD Integration

From The Web

Verizon survey: First responders ‘most dependent’ on smartphones—not LMR (Urgentcomm.com)

While this didn’t surprise us, it is interesting.

Public safety organizations that take on a CAD integrated critical event management communications system find all kinds of benefits-- not least of which is freeing up critical LMR airtime.

Read at Urgentcomm.com

3 Common Challenges 911 Centers Face During Outages

(State Tech Magazine)

From State Tech Magazine: “Telephony networks are susceptible to intermittent outages, and on top of these concerns, the current 911 infrastructure has had only two major upgrades since implementation 53 years ago. It’s imperative for state and local government officials to prepare redundancies for their public safety systems.

When a phone network goes down, too many 911 centers fall back on ad hoc workarounds that put telecommunicators in a difficult position..."