March 2016
No. 3:
Private Law Librarians & Information Professionals Newsletter

In This Issue
Member News
From the Chair
Around the Blogosphere
Welcome New Members!
Member News
Kudos to the following PLLIP members who have been selected to serve on the 2017 AMPC Committee!
Ronald E. Wheeler, Jr., Director of Law Libraries and Associate Professor, Boston University

Steven Antonio Lastres, Esq. , Director of Knowledge Management Services, Debevoise & Plimpton LLP

Saskia Mehlhorn,
Director of Library Services, Norton Rose Fulbright

Cornell H. Winston,
Law Librarian & Records Center Supervisor, U.S. Attorney's Office

Alison F. Alifano
, Manager of Library and Research, Downs Rachlin Martin

Scott D. Bailey
, Global Director of Research Services, Squire Patton Boggs LLP;

Shari Berkowitz Duff,
Research Services Librarian, Reed Smith  

Christopher T. Bloodworth
, Law Librarian, Honigman Miller Schwartz & Cohn 

Marcia Burris

Amy Carr
, Manager of Research Education Services, Greenberg Traurig, LLP

Amy J. Eaton,
Seattle Library Manager, Perkins Coie LLP

Mark A Gediman,
Director of Information Services, Best Best & Krieger LLP

Alison Hancock,
Librarian, Williams Mullen

Heidi W. Heller,
Director, Research and Information Resources, Schnader Harrison Segal & Lewis

Carolyn Hersch
, Senior Reference Librarian, Neal, Gerber & Eisenberg  

Martin J. Korn
, Library Director, Sheppard, Mullin, Richter & Hampton LLP

Sarah Morris Lin
, Library Systems Librarian, Reed Smith 

Gina B. Lynch
, Director of Knowledge Management & Business Intelligence, Paul, Weiss

Don MacLeod
, Manager of Knowledge Management, Debevoise & Plimpton

Sarah E. Morris
, Research Education Coordinator, Greenberg Traurig;

Ashley Brooks Moye,
Metadata & Digital Initiatives Librarian, Charlotte School of Law

Lori A. Ruth,
Research Librarian, Winston & Strawn
PLLIP Summit News

The PLLIP Summit planning committee is pleased to announce that Paul Meyer will be joining us as a featured speaker for morning and afternoon sessions at the 2016 PLLIP Summit: Strategic Impact.

Paul is the President and Co-CEO of Tecker International, LLC, a consulting services firm providing strategy development and change management consulting to over 300 organizations including the D.C. Bar and the Science and Technology Law Section of the ABA.     

A solutions-oriented strategist and gifted facilitator, Paul will lead informative and highly interactive sessions on strategic planning. For more information on the Summit, visit our website  here .
Quick Links

Welcome New Members!

Philip Brenneise,
Knowledge Technology Analyst, DLA Piper

Elizabeth Clower                             
Allison Dussias, Graduate MLIS Student      

Catherine Kitchell,
Bloomberg BNA 

Catherine MacGregor,
Resources & Reference Librarian, Stikeman Elliott 

Lisa Njoku,
Research Librarian, Greenberg Traurig 

Kara Dunn,
Librarian, Lane Powell
Congratulations to the following 2016 PLLIP-SIS Grant Recipients

Summit Registration grants:
Karen Oesterle, Research Librarian, New York Law Institute, New York NY;

Elaine Knecht
, Director of Information Resources, Barclay Damon, LLP, Buffalo NY

AALL Annual meeting registration grants:
Janelle Beitz, Research Librarian, Frederikson & Byron, P.A., Minneapolis, MN;

Jessica Fields, Library Information Services Manager, Miller, Johnson, Snell & Cummiskey, PLC, Grand Rapids MI;

Marcia Burris
, Greenville SC

AALL Travel grants (airfare only):
Janelle Beitz, Research Librarian, Frederikson & Byron, P.A., Minneapolis, MN;

Jessica Fields,
Library Information Services Manager, Miller, Johnson, Snell & Cummiskey, PLC, Grand Rapids MI;

Marcia Burris
, Greenville SC

CONELL registration grant:
Michayla Sullivan, Knowledge & Research Services Specialist, Bose McKinney & Evans LLP, Indianapolis

Please send us your news and ideas!
Kurt R. Mattson, JD, LLM
Private Law Librarians & Information Professionals

From the Chair
Scott Bailey
The Willy Wonka Effect: User Expectations and the User-Centric Model of Chocolate/Service Delivery
It's hard to find someone who likes the newer Charlie and the Chocolate Factory (2005) better than the original 1971 Willy Wonka and the Chocolate Factory. There are hard core Johnny Depp fans that probably prefer the glitzy, Wonka-centric one, but most folks (I'm guessing) prefer the classic version with Gene Wilder and its focus on Charlie, a poor boy who learns the value of kindness, honesty and impulse control.
For those of you unfamiliar with the Roald Dahl story, Charlie and the Chocolate Factory, it is a wondrous tale with strong, overtly delivered lessons in moderation. Charlie and four other children from all over the world are selected "randomly" (by golden ticket found in a chocolate bar) to have an exclusive tour of a secretive and spectacularly imaginative candy factory. This factory is run by the reclusive mad genius Willy Wonka with the help of an army of Oompa Loompas, who are basically elves who preach the value of self-control relentlessly as each of Charlie's counterparts quickly succumbs to the temptations of the factory visit and over indulges (despite a lengthy legal contract/disclaimer that each one of them signs prior to the tour). One child eats too much chocolate, one child chews too much gum, one child demands the whole world and one is too obsessed with television. Charlie, however, is not perfect; he does pilfer (with his grandfather) some levitating fizzy lifting drink but manages to pass the final test despite all of that by being honest and returning a piece of candy worth a fortune. By passing these tests and not being selfish despite great poverty, Charlie wins not only the promised lifetime supply of chocolate, but also the factory and the legacy of Willy Wonka. Wonka, meanwhile, is very good at marketing, but maybe not so great at business continuity planning. He sells billions of chocolate bars and gets a minor child successor who has no business experience to take on his company. In his paraphrased words, because only a child can continue the legacy of wonder inherent in his product. Nice idea. Hopefully he has a good mentor program.
Now to the lessons for us, which, beyond not binging on sugar, are fun to ponder. The focus on Charlie instead of Wonka can be seen as a dynamic user-centric model if we see Wonka as a librarian, researcher, information professional, vendor or service provider (phew) and Charlie and the children as users. As glitzy and spectacular as Wonka is, Charlie as ideal user should be the center of our thinking and the key to winning over the others who we cannot kick out of the factory. Wonka makes the chocolate/candy product and Charlie is in compliance generally with the license agreement or code of conduct he entered into when touring the factory or conducting business with the provider, but what else does he bring to the table as an ideal user? In exchange, he learns a tremendous amount about how the factory works and eventually forms a dynamic developmental partnership with its current owner to keep innovating and keep providing knowledge/chocolate and distributing it to the general community. Wouldn't it be great if our ideal users were in a 1 to 5 ratio in reality?
As we all know all too well, user preferences are often the core of our service and the relationship between user and provider is a fundamental dialog that extends well beyond simply answering the need on a one time basis. Formats, for example. If a user prefers print, we as Wonka are often charged with producing it without question magically and instantly, but a good relationship with the user can result in a fruitful dialog that might involve experimentation in the factory. What can we produce that meets the objective of the user without throwing their suggestions out and acknowledging the validity of why they want their answers delivered that way. If we do not pay close attention to our user preferences and find innovative ways to conform and develop our services to satisfy what they want, we may just need to hand it over the keys to the Wonkavator. And remember, chewing gum's fine... when it's once in a while.
  Around the Blogosphere

Change has always been and will continue to be ongoing in libraries and for the professionals who work in public, private or government libraries. In Top Five Skills Required for Librarians Today & Tomorrow , discover the keys to remaining relevant (hint: digital's the word).
How the Humble Index Card Foresaw the Internet is an interesting read that chronicles the history of how the use of a tool (i.e. index card) led to an excellent way to catalog the materials and thereby make information (i.e. books, CD-ROMs, databases etc.) findable in libraries and most certainly provide the basic underpinnings of the Internet today.
Are Firms Succeeding with Low Cost Service Centers? (Live from Ark Library) provides a recap of a February 23 session from the Ark Best Practices & Management Strategies for Law Firm Library, Research & Information Services conference in New York City in which three law firm librarians were presenters. Some great tips and ideas are provided by each presenter.
Announcing the 2016-2017 PLLIP-SIS Slate of Officers
Elaine Egan, Head of Research & Information Services- Americas Shearman & Sterling, LLP, New York NY. Read Elaine's bio.

Mark Gediman, Director of Information Services, Best Best & Krieger LLP, Riverside CA. Read Mark's bio. 

Mary Ann Wacker, Manager, Knowledge Resources, Bracewell LLP, Houston TX. Read Mary Ann's bio 

Alana Bevan, Research & Information Resources Librarian, Finnegan, Henderson, Farabow, Garrett, & Dunner LLP,
Washington DC. Read Alana's bio.

Executive Board Member at-Large
Cynthia Brown, Director,Research Services, Littler Mendelson, Fresno, CA & Kansas City MO. Read Cynthia's bio. 

Michelle Tolley, Electronic Technical Services Librarian, Paul Hastings LLP, Los Angeles CA . Read Michelle's bio.

 Member Spotlight 
Interview of Alicia Pappas, Senior Associate, Library Services with KPMG, LLP,who was the recipient of the 2015 PLLIP-SIS Emerging Leader of the Year Award.
What was your path to law librarianship?
Going all the way back to high school, I had part time jobs in libraries all the way up until getting my full time job at KPMG. My mother always thought I should be a librarian, but I never took it seriously until it came time to get my Master's degree. Only then did I start to consider and realize how much I enjoyed being in that environment. Serendipitously, my best friend and I started talking about how much we'd both like to pursue the MLIS degree and three months later, I moved to DC and we both enrolled in the program at The Catholic University of America.
Did you have a mentor or librarian who helped you and/or influenced your work style/ethic?
 My position at KPMG was my first full-time librarian position as well as the first in the legal setting and I couldn't have been more fortunate. With a staff of two - the library director and myself - I was able to learn directly under the woman who built the tax library collection from scratch for the National Tax practice. Lara Swierczewskiwas, and is, truly the best resource and mentor to learn from and she is extremely encouraging of my learning by doing an assignment at my own pace. She was also very supportive right from the start of my involvement in the local AALL chapter (LLSDC) and my roles in both areas have flourished as a result.
How has your job evolved from the time you first began your career?
I feel like a great deal has changed in the five years I've been in this profession. The flexibility in my position to pursue projects and work with different practice groups has allowed for me to learn many aspects of librarianship. I have developed these skills and worked on promoting the library as a department that can be relied on for more than just research projects.
What is your biggest challenge at work?
My biggest challenge is also my favorite part of the job. Getting people within our practice, as well as the field network of tax accountants, to understand what the library can do for them can be difficult yet rewarding. The need to remind people of what we do, even when they sit on the same floor as the library can obviously be frustrating at times, but at the end of the day I love what I do and don't mind sharing that passion with others. Given the constantly changing role of the librarian in the information landscape, marketing the library is a job that will never be done.
What part of your job do you enjoy the most? [What part drives you crazy?]
I love collaborating with other people on projects so I always take the opportunity to be on a team or task force. Staying efficient is important to me and I try to make that a priority in order to best serve the professionals in a timely manner. That said, it drives me crazy when I find myself in a meeting that could have otherwise been a simple email.

How do you keep up with news and trends in law libraries? 
While blogs and listservs are the timeliest sources for keeping up, I think my peers are t he best source. It's hard to read all the articles and emails that come through everyday so I find myself most in tune with news and trends of the profession when I'm at events, lunch-and-learns, conferences or even having a few cocktails with colleagues! Organizations like AALL can obviously be critical for news and trends too. I try to stay involved in more than one professional organization - I find this helps me gain insight into the profession from different perspectives.
What job would you have if you had not become a law librarian?
I would have most likely become a middle school math teacher on Long Island, NY. I went to college and received my Bachelor's degree in Mathematics with the intention, but the job market just wasn't working in my favor at the time.
How do you reach out to your attorneys to let them know how the library can help them?
The majority of our professionals are located within the DC office so it makes it very easy to have quality face time with them. I try to put in as much face time as possible with them so that they get to know me personally. Once they gain trust in me they realize that the library is a valuable resource to turn to. Even dropping by someone's office for a quick database tutorial can make all the difference.
Any advice for new librarians who are just starting out?
Don't be afraid to try something new! Get involved with committees at the firm to meet people that you may not normally interact with - you might be surprised how the library can help in areas never ventured into before. You may also find that forming these connections helps spread the word about the library and in a positive way.