Xperience Xcellence

by Dave Rauch

In 2023, our primary focus was on recognizing the efforts of our ProTecians, as demonstrated by the Critical Number of 2,023 Core Value Stories. This initiative aimed to acknowledge the positive contributions ProTecians made to each other and our clients. Now, in 2024, our attention must shift towards prioritizing our clients, who are the foundation of our jobs and enable us to fulfill our BHAG of Improving Quality of Life for 1,000,000 Homeowners. Our key objective for this year is "Xperience Xcellence," which involves dramatically improving our communication and interactions with our clients. You can find the detailed plan for this year’s Critical Number on the office TVs or by clicking here. Ultimately, enhanced communication with our clients will improve their quality of life, and ours too!

In order to achieve our goal, not only do we need our NPS score to go up, but we need to proactively gather feedback in order to make changes. To submit client feedback, our wonderful IT department has installed an app on your phone titled "Client Feedback" to make it fast and easy. You can also find it by clicking here. We want ALL feedback - whether positive, negative or neutral - as it aids in enhancing the client experience.

1st Quarter Goal:

• 52 NPS Score
• 200 Client Feedback Submissions

Check out these slides on the PowerPoint to see how you can contribute:

• Techs, Janitors & Plumbers: slide 10
• Admin: slide 11
• Supervisors, Estimators & Managers: slide 12
• Sales & Marketing: slide 13
• HR, IT, Shop, Fleet & other internal facing jobs: slide 14

Visit Us Online!

by Danyelle Reese

Amidst the New Year buzz, let's not forget the wealth of resources available to you on the internal website (ProTec Portal). From announcements and past newsletters to a gallery showcasing our fun moments (you might spot yourself!), Fountain of Dreams Recognition, and weekly updated Core Value stories, it's all there. You can even search for your name to find the kudos you've received. The portal also houses Best of ProTec recognition, essential HR forms (mileage reimbursement, sick/vacation forms, calendar, tax forms, etc.), and contact details for fellow ProTecians.

Your Employee Portal is continually evolving to enhance your experience, and exciting improvements are on the horizon. Dive in by clicking here!

Password: protec

Clothing Drive

by Liz Teposte

Kickstart the year with generosity! Join our clothing drive and declutter your closet for a good cause. We're collecting clothing for men, women, and children for Sharias Closet (a wonderful organization all about giving back). All items are cleaned and distributed to those in need. Drop your donations in the bins around the offices until the end of the month. Let's make a positive impact together!

Goals, Goals, Goals

by Danyelle Reese

Are you someone who loves setting New Year's resolutions, or do you find yourself struggling to keep up with them? I, for one, tend to set ambitious goals and then feel overwhelmed by them. This year, I'm taking a different approach—setting goals in three-month increments. Recognizing our human nature to evolve, our goals may change too. By setting shorter-term objectives, we increase the likelihood of completing tasks and experiencing that sense of accomplishment. So, this New Year season, I encourage you to break down your goals by quarter and relish in achieving them. Cheers to a year of realistic and attainable milestones!

Dave's Success Tips: Create and Keep Customers

by Dave Rauch

Tip #14: The primary purpose of business is to create and keep customers. Marketing and innovation produce results. All other business functions are costs. Prospecting and increasing the average value and frequency of sales are the bedrock of marketing and business. Our repeat recurring monthly Common Area Maintenance Programs (CAMPs) are the bedrock of our business.