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WOWING our Clients
by Dave Rauch
Good things come in waves, and right now, we’re riding a wave of positive momentum! Our clients and their HOA budgets are in a much stronger position. I’ve been in touch with several attorneys and insurance brokers, and they all confirm that the HOA budgets have stabilized. Along with this fantastic news, our Construction Bids and Won Contracts are nearly back to normal, which gives us every reason to be optimistic about the future. Of course, we’re mindful of the general economy and the ongoing effects of the LA Wildfires on the Insurance industry, but overall, things are looking up. This is the perfect time for us to really shine and exceed our client's expectations.
What does that look like?
It means we communicate with positivity, clarity, and enthusiasm, always keeping our clients in the loop.
It means we document our progress with before-and-after photos.
It means we stay proactive, spotting any potential building or common area issues and addressing them before they become concerns.
Our job sites will always be safe, well-marked, and organized, ensuring a smooth experience for everyone involved.
It also means being courteous and professional with everyone we meet, because we never know when we’ll be engaging with a homeowner or a board member.
Providing a GREAT Customer Experience, WOWING our clients as I call it, is all about going that extra mile—showing our clients that we care and making their experience with us exceptional. When we do this, they’ll be saying “Wow!” and that’s how we build lasting relationships and secure future opportunities. Let’s keep up the great work and continue making every project, every job, every day a success!
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