2023 RECAP: One hell of a year!

by Danyelle Reese

2023 has been an exhilarating ride of growth and transformation for ProTec as a whole, and time has truly flown by! Each one of you has been pivotal in the success we have shared in this year. Yes, we still have a lot of work to do, but it is great to take some time to see all the great things we were able to achieve this year - because of YOUR hard work!

Click here or the play button above to dive into ProTec's remarkable achievements this year. We're excited and geared up to achieve even more in 2024!

Buckle up because the fun is just getting started!!

Happy New Year!

by Dave Rauch

As 2023 comes to a close, I want to express my deepest gratitude to each and every one of you. This year has been extraordinary, marked by incredible growth and achievements that would not have been possible without your hard work. Whether you've been a part of the ProTec family for years or joined us this past year, thank you for contributing to our evolved BHAG: Improving Quality of Life for one million homeowners.

I urge you to take a moment to reflect on your personal and professional growth over the past year. Your hard work and commitment have played a pivotal role in our success. As we step into the new year, anticipate even more opportunities for learning and development. The best is yet to come for ProTec.

Please note that Monday, January 1st, is a PAID holiday for salaried employees and UNPAID for hourly employees. Wishing you a joyous New Year!

2024 Critical Number: YEAR OF THE CLIENT: Xperience Xcellence

by Caleb Henry

In 2024, our #1 PRIORITY is enhancing the client experience and delivering exceptional value. This shift is crucial because we've observed a decline in our NPS scores (client surveys) over the past year. On the flip side, we've made significant progress in improving the employee experience, reflected in our impressive eNPS scores (employee survey) throughout the year.

If you're interested in learning more about NPS (Net Promoter Score), how it is calculated, and the research behind it, click here! I am also available at chenry@ProTec.com to answer any questions you may have!

To achieve our goal of improving the client experience, effective and timely communication is key. It all starts with us, particularly our internal communication. We've created an explainer slide deck to outline this year's Critical Number and how everyone can contribute to its success. Additionally, and the most exciting part, we highlight our celebration plans once we achieve our goals.

Think of our success like a manufacturing process; the entire chain is only as fast as its slowest part. Similarly, our improved client experience begins as soon as a request is made, through scheduling, completion, and continuous communication. Timely and effective communication is CRITICAL throughout! Please review the deck and reach out with any questions. We'll provide more updates on this Critical Number in the New Year.

Wishing you a fantastic New Year, and we're excited to excel in the coming year with our renewed focus on clients!

Reminder: W-2 Update

by Jose Cortez

W-2 forms will be sent to the address on file in Paylocity for those who opted for a physical copy. We strongly encourage all employees to verify and update their current address in Paylocity for accurate delivery.

We also encourage employees to consider the paperless option for quicker access to tax documents. To make the switch, follow these steps in Paylocity:

1. Visit the Self-Service Portal.
2. Click on "Go Paperless."
3. Turn on the analog for W2/1099 and 1095C.

For any questions, feel free to reach out to Jose at jcortez@ProTec.com.

Nonstop Health: New Year, New Updates

by Candy Allen

As we enter the new year, it's crucial to be aware of important updates regarding Nonstop Health, our co-insurance company responsible for covering all out-of-pocket costs beyond premiums. When working with Nonstop Health, please keep the following in mind:

• Submit 2023 claims by March 31, 2024: To prevent denial, ensure all 2023 service or prescription claims are submitted to Nonstop by March 31, 2024.
• Settle unpaid 2023 bills with Nonstop Visa Card by December 31, 2023.
• Opt for claims process for January/February bills: If you receive a bill in January/February for 2023 services, choose our claims process instead of using the Nonstop Visa card.
• Avoid Nonstop Visa Card usage for 2023 expenses after January 1, 2024.

For inquiries or assistance, contact Nonstop at 877-626-6057 or email clientsupport@nonstophealth.com.

Clothing Drive

by Liz Teposte

We're starting the new year by giving back! Join us in a clothing drive with Sharias Closet. Keep an eye out for donation boxes in your office, where you can drop off men's, women's, and children's clothing. They are especially in need of men's clothing right now. They collect, clean, and distribute donations to families in need. You have until January 31 to declutter your closet and contribute. A big thank you to Anthony Macpherson (535), who found this organization and volunteered to pick up and deliver all donations to this wonderful organization.

Safety Meeting Fun

by Liz Teposte

We're having a blast visiting different departments for safety meeting trivia! If your department hasn't had a turn yet, don't worry – we'll be there soon. Click here to check out some pictures from the recent meetings with departments 30, 250 & 260.

A Servant Leader

by Dave Rauch

Hats off to Marlene Banuelos (30) for earning the title of December's Best of ProTec! Marlene has gracefully and professionally embraced her new role in the janitorial department over the last few months. Her positive demeanor, constant smile, and dedication to becoming a better leader for her team are truly commendable. Marlene embodies the qualities of a servant leader, consistently putting the well-being and growth of her employees at the forefront. we're so grateful to have her as a part of our ProTec team. Congratulations, Marlene, on this well-deserved recognition!

Dave's Success Tips: Protect Your Downside

by Dave Rauch

Tip #13: Protect your downside. The upside will take care of itself. Cut your losses short - and let your profits run. This takes tremendous discipline.