Happy Valentine's!

by Cupid

Roses are red,

Violets are blue.

ProTec team shines,

Thanks to all of you!

The Maintenance Manager is back!

by Caleb Henry

Dave is back with more interviews, and this month, he's sitting down with industry pro Steven Shuey from Palm Springs. They're delving into the essential strategies for mastering HOA management. Tune in for the inside scoop on Steven's journey, his maintenance magic, and his take on the latest industry buzz. This chat spills the beans on acing boards of directors and offers advice for community managers to elevate their game. Don't miss out on some pro tips and real talk from this seasoned expert! It's a must-listen for everyone, providing insight into the responsibilities and duties of community managers that we work closely with every day. Click here to watch!

Improving Quality of Life for Everyone

by Dave Rauch

The arrival of the new year, coupled with recent rains, has inundated us with a substantial surge in bid requests. This situation carries both positive and negative aspects. On the upside, it reflects the high value clients place on our services. However, on the downside, it poses a challenge if we are unable to address these bids promptly. It is crucial to acknowledge the predicament faced by community managers. Dealing with homeowners stressed by water leaks and constant inquiries adds immense pressure. Being a community manager is undeniably challenging, and it's imperative that we approach the situation with empathy. Let's strive to improve the quality of life for the manager, homeowners, and each other to the best of our abilities.

Critical Number Update

by Dave Rauch

Following the recent survey sent to our clients, we've received both positive and constructive feedback. While not all responses were glowing, it's valuable information that indicates areas for improvement. Along with that, we've reached 123 client feedback submissions, surpassing the halfway mark for this quarter. Keep the feedback coming; let's foster a culture of continuous learning, growth, and enhanced service to better serve our clients.

ProTec Perks: Home Depot Edition

by Candy Allen

One great perk of working at ProTec is enjoying a Home Depot discount on your personal purchases. To access ProTec's commercial discount at Home Depot, provide them with our corporate phone number: 858-569-1080. This number should be used for ALL company purchases and CAN also be used for personal purchases (with your individual form of payment).

Sharia's Closet: Extending the Generosity

by Liz Teposte

We had huge success of last month's clothing drive – the turnout was incredible! Thanks to everyone's generosity, we've decided to keep the giving spirit alive. Anthony MacPherson (535) swung by the offices, gathering loads of big bags filled with YOUR donations! The donation boxes will stay put around the offices for a bit longer, so keep that in mind as you dive into your spring cleaning. Let's keep the excitement going!

Where's Waldo (Liz)?

by Candy Allen

Are you familiar with Where's Waldo? Well, we're putting our own spin on it! In next week's newsletter, Liz will be hiding somewhere inside! Once you spot her, send an email to Danyelle at dreese@ProTec.com. The first winner from the field, admin, and leadership team will each receive $20! Happy hunting!

Dave's Success Tips: Rationalizations are Excuses

by Dave Rauch

Tip #20: Rationalizations are generally convenient evasions of reality and are used as excuses for dishonest behavior, mistakes and/or laziness.