Procure IT Taps John Cooper to Lead Digital Voice Transformation Consulting Practice

UCaaS/CCaaS Veteran to Help Businesses Leverage Next-generation AI-driven Voice Technologies to Improve CX and EX

CARROLLTON, Texas, July 20, 2023 – Procure IT, a game-changing data-driven IT procurement and management company, announced today that it has tapped John Cooper, an 18-year communications veteran, to lead the company’s enterprise consulting practice focused on helping businesses leverage next-generation voice technologies to improve customer experience (CX) and employee experience (EX).

Cooper joins the Procure IT team as a Managing Director – Voice Transformation, specializing in unified communications as a service (UCaaS), contact center as a service (CCaaS), artificial intelligence (AI) and CX/EX solutions. In his new role, Cooper will lead a team helping companies navigate the convergence of digital and voice technologies and leverage the power of AI, automation and data insights to develop strategies that drive business impact.

"Voice transformation is emerging as the next critical phase of businesses’ digital journey," said Randy Jeter, Procure IT Founder and Managing Partner. "We’re thrilled to have a forward-thinking executive with John Cooper’s experience and enthusiasm lead the Procure IT team in helping our business clients capitalize on this promising opportunity.”

About John Cooper

Cooper brings nearly two decades of experience working with business clients to deploy communications and contact center solutions to his role at Procure IT. Most recently, he spent four years as the Practice Lead for CX, CCaaS and UCaaS at ARG-IT Clarity. Earlier in his career, he was Director of Major Accounts – MidAtlantic for RingCentral; Global Solution Specialist, Microsoft UCaaS and CCaaS at Arkadin Inc.; and North American Sales Director, Unified Communications at IceWarp.

ProcureIT.com