When a prescription is cancelled or failed it will go on to hold. This would enable the pharmacy to reschedule the delivery under the same delivery reference. The pharmacy will be able to see how many delivery attempts was done for one prescription. We have just updated PDM that after a chosen time interval on hold/failed deliveries can be permanently recorded as failed.

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PDM has the ability to compare the optimal distance and time to the actual distance and time taken to deliver a prescription. A comparison of drivers can easily be done. Menu/Reports/Routes