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nhsManagers.net

26th November 2025


News and comment from

Roy Lilley



Promise...

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Short on time? Get yer ears-on and listen to Roy Lilley read this morning's eLetter... free!

There was a time when Chancellors went into pre-budget purdah…


… for a couple of months they’d be invisible.


If there was a budget-leak, there’d be hell to pay.


In 2013, the leak of George Osborne’s budget ran him into deep trouble and in 1947 when the then, Labour chancellor, Hugh Dalton, revealed key budget details to a newspaper… ouch…


… a day later he quit. 


These days, Chancellor Reeves seems to be doing leaking as part of the job.


As a result, we can confidently predict, there’s more money coming the way of the NHS… my guess it’ll be focussed on getting waiting lists down.


Good, but…


… there’s an uncomfortable truth… it’s too late.


Despite Labour’s promises, the 18-week target will not return in this parliament. 


That’s my prediction and to be honest, it's not only me!


It’s mathematically impossible, politically very inconvenient and operationally unachievable. 

Why? It’s all about…


… Little’s Law…


… a fundamental principle from queueing theory, first formulated by John D.C. Little in 1954. 


It applies to any stable system where ‘items’ flow through a process… customers through a supermarket, or patients through a hospital.


Bobble-hats excuse an oversimplification… here’s how it works.  


John Little links capacity, flow and waiting times in a simple formula;


  • The average number of items in the system (patients on a waiting list) is equal to… 
  • The average arrival rate or throughput (patients treated per unit of time),
  • Multiplied by the average time an item spends in the system (how long a patient waits for treatment).


This means… if you know how many patients you can treat per year (throughput) and how long patients wait, you can estimate the ‘natural’ size of the waiting list.


The NHS treats 18-20m per year (pre-pandemic number)… first visits, follow-ups, scans, injections. 


Actual elective procedures, or interventions are usually 4-5m per year in England (pre-pandemic baseline).


Diagnostics are part of throughput calculations, but since they are easier to expand quickly (with scanners, evening sessions and AI support), they don’t dominate the sustainable-waiting-list estimate.


It's the elective bottleneck that drives real waiting.


This is where mathematical magic turns into misery.


The elective waiting list sits at around 7.5 million. To hit 18 weeks, Little's formula tells us, the system allowing for cancellations, seasonal spikes, winter pressures, specialties with longer waits, operational variation…


...needs it to be nearer 3.5 million.


We are at more than double the sustainable, waiting capacity, capable of being treated in 18 weeks. Without a huge capacity increase, the NHS cannot process enough patients to halve the list in the years to the next election.


Small productivity gains (2–3% per year) barely dent the number because the gap is measured in millions, not thousands.


We’d need a productivity gain of maybe 60%, sustained for years. 


Instead, ministers have bet the farm on a 2% productivity target… 


… nowhere near enough and anyway the NHS is already at full stretch, being told not to overspend its budgets…


… which means more waiting.


There’s no hidden capacity waiting to be ‘unlocked by innovation’, which may make work easier or more accurate, otherwise it’s just a meaningless political slogan.


You can buy scanners and if you've got somewhere to put them, with a fair wind, have them installed in six months. However, it takes three years to conjure a radiographer. 


Build surgical hubs; you still need anaesthetists, there a shortage


Capital without workforce is just expensive furniture.


You can see the real culprit isn’t money or machinery. It’s something you can't make, or buy... it's time.


Streeting wasted too much time. Left it too late to grip the waiting list while it was still manageable. He makes a song and dance over reductions of 250k, but it’s nowhere near enough. Tiny shifts won’t do it.


There are just too many people joining the queue.


If ministers were serious, they’d stop everything that isn’t about reducing waits but even then, the change of gear is probably too late.


A moratorium on everything except capacity, diagnostics, flow, discharge and staff. One job. One focus. No noise. Maybe but I doubt it. Streeting’s wasted the best part of two years.


Chancellor Reeves may write a cheque but the risk is the cash will be spaffed in overtime, buildings with no people and reorganisation.


For all Streeting’s boasting and braggadocio about the NHS being broken…


... the only thing that is really broken is his waiting-list promise.

Watch and read about campaigning GP

Steve Taylor's

...very neat idea about how to construct a new GP contract... very good thinking!

The best 'new thing' I've seen for a long time.

Have a look!

Apologies, yesterday we had a technical glitch, but the link to the document is working now and the bobble-hat department is being suitably punished.

Latest Podcast

NEW-NEW-NEW-NEW-NEW-NEW


Niall Dickson CBE and Roy Lilley with their latest guest


Rob Webster CBE 


For this edition of In The Loop podcast

Niall Dickson and Roy Lilley meet with Rob Webster one of the most prominent NHS managers and a huge advocate of integration.


... how is he managing as he faces a 45% reduction is his workforce and key staff in an angry mood? 


Rob reveals this is the most frustrating period in his 36 year career with enormous pressure on everyone and he admits it is causing harm to his staff. 


How will he manage these challenges?


Find out by listening free to this edition of

In the Loop.


This podcast was recorded before the government announced the go-ahead for widespread redundancies in ICBs and NHSE. Speaking at a Providers conference on 12th November the Secretary of State said; 

...Funding arrangements [for voluntary redundancies] have been agreed with HM Treasury and will be from within the existing funding settlement. We will not be cutting any investment to the NHS frontline. Further detail will come forward in the coming weeks.

For all the previous

In the Loop

podcasts with

Sarah Woolnough

CEO of the King's Fund

Sir Jim Mackey

Dame Jennifer Dixon

Lord Darzi

Professor Tas Qureshi

Dr Penny Dash, chair NHSE

Richard Meddings,

former chair NHSE,

Sir Jeremy Hunt,

Sir Andrew Dilnot,

Paul Johnson IFS

CLICK HERE


-oOo-


Probably, the most listened to

Podcast in the NHS!

FREE!

Want to contact Roy Lilley?

Please use this e-address

roy.lilley@nhsmanagers.net 

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Dr Paul Lambden


Tremor


'... Most people naturally have a slight tremor, observable in the hands if the arms are held out in front. 

This is normal and is called a physiological tremor. The hands are not completely still.' 


News and Other Stuff

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>> Staff offered ‘free parking’ prize for staff survey responses - the roof's come in over this but, to be honest... why not? They can win and say horrible things at the same time! Cryptic double whammy!

>> Treasury backs private borrowing to build health centres - this is PFI in drag. I can't bear to think what it will cost and hang around the neck of the NHS for decades.

>> Trust’s victory over HMRC unlocks huge tax rebates - this is huge news!

>> NHSE will spend £30m this year on record validation project, HSJ has learned

The funding has allowed NHSE to double its internal forecast for how many cases can be taken off waiting list by validation - if you can't treat 'em Tippex 'em.

>> Sugar tax on pre-packaged milkshakes and lattes confirmed ahead of Budget - odd that this tax change was announced in advance of the Budget? Perhaps 'somebody' wants to be noticed?

'Black Friday' deal...

40% off, use code SALE40 at the checkout.

... will be at Giant Health this year, and so will

Roy Lilley, interviewing

Sir Jim Mackey, live.

Use your NHS email address for a free, all day pass on the 8th December.

Come and say hello!







This is what I'm hearing, unless you know different. In which case, tell me, in confidence

__________


>> I'm hearing -  Thousands of band 5 nurses on Agenda for Change contracts have requested a rebanding review but are experiencing a time-consuming process. The Scottish Government pledged that employers would consider applications for role upgrades in response to concerns that many were working beyond the scope of their pay grade. I predict, pretty soon, the same row will erupt here.

>> I'm hearing - from a reader, Burnley General Hospital (I'm told a scattered ramshackle collection of buildings old and new in Lancashire) has a very good one stop shop for prostate diagnosis. More here.

More News

----

>> NHS England commissions study - on effects of puberty blockers.

>> The NHS waiting list in England must halve - to reach waiting time targets.

>> ‘Next generation’ treatment - to cure leukaemia given NHS approval.

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