December 1, 2024 Edition 17

The monthly Provider Insider Newsletter will differ from the Network Communication Bulletins by offering an avenue to highlight community happenings across our catchment area. We will share information on various projects Trillium is working on within our local communities and introduce new skill development/training opportunities available to providers.

• Provider Spotlight: Trillium Provider Council and New President, English Albertson
• Welcome New Providers!
• Provider News
• Community Involvement
• Provider Resources
• New Opportunities
• Provider Knowledge
• In Case You Missed It 

Provider Spotlight

Trillium Provider Council and New President, English Albertson

The Trillium Provider Council (PC) strives to be knowledgeable of all aspects of Trillium operations that impact the provider network; including network capacity, stability and the quality of care provided. The Provider Council relies on the exchange of information between its council members as well as input from other committees.

The Trillium Provider Council:

• Serves as a fair and impartial representative of all service providers within the network.
• Identifies strategic issues that impact network performance.
• Facilitates an open exchange of ideas.
• Shares values, goals, and vision.
• Promotes collaboration and mutual accountability among providers.
• Recommends best practices that empower consumers to achieve their personal goals.

Meet our new Trillium Provider Council President, English Adams Albertson!

English Adams Albertson is the Chief Strategy Officer at Primary Health Choice, Inc., and the newly elected President of the Trillium Provider Council. With over 35 years of experience in the Intellectual and Developmental Disabilities (IDD) and Mental Health (MH) fields, English has built a comprehensive career spanning both the area authority and private sectors.

Throughout her career, she has held a variety of leadership roles, including Respite Coordinator, Case Manager, CAP Coordinator, Regional Director, and State Director, with a focus on both Community and Residential Services. These positions have allowed her to develop deep expertise in coordinating services and advocating for individuals with complex needs. In addition to her current leadership roles, English serves as the Secretary on the Executive Team for NC Tide.



English is passionate about improving care systems for individuals with intellectual and developmental disabilities and mental health. She is dedicated to advancing policies that support sustainable, community-based services. Outside of her professional life, English enjoys spending time with her family, boating, and spoiling her new grandbaby, Breece.



To learn more about Trillium Health Resources' Provider Council, click here.

If you or a fellow provider are interested in sharing your story, please contact us at info@trilliumnc.org. Thank you for all you do for our members!

$5 Million Investment to Expand Access to Behavioral Health Care in Primary Care Offices

The North Carolina Department of Health and Human Services announces $5 million to help providers build capacity and implement the Collaborative Care Model in primary care offices across the state. Through the Collaborative Care Model, primary care providers work with an integrated behavioral health case manager and a psychiatric consultant to monitor and treat patients for mild to moderate behavioral health conditions. The need for integrated medical and behavioral health care is greater than ever as rates of anxiety and depression have substantially increased following the COVID-19 pandemic.

"Too many individuals with mental health and substance use disorders delay the care they need because they struggle finding a provider," said NC Health and Human Services Secretary Kody H. Kinsley. "Collaborative Care can serve more people earlier by supporting primary care providers in reaching people at the onset of behavioral health symptoms."

Collaborative Care is covered by NC Medicaid, Medicare and most commercial insurance plans in North Carolina, helping to break down barriers that separate how physical and behavioral health services are delivered and paid for. Patients are able to receive services through a provider, and in a setting, they already know and trust, which gives them easier access to the care they need. Collaborative Care improves patient outcomes, reduces health care costs and reduces stigma related to mental health and substance use disorders.



Press Release



North Carolina Receives National Award for Medicaid Expansion

NC Medicaid is the recipient of the National Association of Medicaid Directors’ 2024 Spotlight Award. This recognition for the North Carolina Department of Health and Human Services comes as more than 570,000 people have enrolled in Medicaid expansion in the 11 months since its Dec. 1, 2023, launch. The record enrollment in year one is almost the total 600,000 that were estimated to enroll in Medicaid expansion over two years.

"We never gave up on making sure more North Carolinians got health insurance through Medicaid Expansion," said Governor Roy Cooper. "Now, more of our neighbors, friends and loved ones can see a doctor, get preventative care, manage chronic conditions and get life-saving prescriptions without the burden of high premiums or co-pays."

The award from NAMD attributes the record enrollment in part to NCDHHS’ extensive outreach efforts that included a collaboration with community partners. More than 215 partners across all 100 counties in the state including local organizations, health care providers, business leaders, community advocates and elected officials are all participating in sharing information about Medicaid expansion with their communities ensuring more North Carolinians can get health care coverage through Medicaid.

Since launch, these community-centered approaches led to more than 270,000 people being enrolled the first day of Medicaid expansion and more than 570,000 enrolled as of Nov. 14, 2024. New Medicaid enrollees have filled more than 3.4 million prescriptions for heart health, diabetes, seizures and other illnesses. Medicaid has also covered more than $53 million in claims for dental services since Medicaid expansion began.

Read More Here



Community Involvement

Trillium presents $150,000 to town of Wallace for Inclusive Playground

Victoria Jackson, vice president for Trillium Health Resources’ south central region, presented the check to Mayor Jason Wells and Parks and Recreation Director David Bizzell during a special ceremony on Nov. 20 at Clement Park.

“This playground would not only be a place where children can play, it will also be a place where everyone can feel welcome and supported, regardless of their abilities,” Jackson said. The project stems from a request made by the Parks and Recreation Department in December 2021, which emphasized the need for recreational opportunities for all children, including those with disabilities. “It started as a request for a handicapped swing,” Bizzell said, “and grew from there to include an entire playground.”

The playground will feature updated equipment, rubberized flooring, fencing, and improved sidewalks and parking for ADA accessibility. The existing playground equipment at Clement Park will be relocated to Dobbins Park, giving the town one more playground area for local children. 

Read News Article



My Learning Campus for Providers

My Learning Campus for Providers hosts all required trainings for our network.

My Learning Campus includes videos, tests, evaluations, certificates, and a record-keeping system. This platform is available to access training 24 hours a day, 7 days per week for providers to increase their knowledge and better serve our members.

My Learning Campus provides daily updates on recently developed training aligned with Tailored Plan requirements.

Visit our Provider My Learning Campus page on the Trillium website for My Learning Campus resources and the link to access the site.

i2i Center for Integrative Health 2024 Winter Conference

Learn More Here



Register Here



Register Here



Trillium Provider Network Survey for Technical Assistance, Education, and Training Topics

The Trillium Network Management team wants to ensure that we provide technical assistance and education on a variety of topics to assist our provider network. Your input is important to us to make sure that we are meeting your needs, and expectations. We have three quick questions that will not take more than a minute to complete.

The purpose of these questions is to assist us in developing and providing technical assistance on topics that are relevant for you and your organization. Also, our goal is to improve our customer service. We will also utilize this information for topics for upcoming Provider Forums.

Take Survey Here



Network Communication Bulletins 2024

Click above for more information.

Have Questions/Need Support?

If you have questions, need additional information, or require technical assistance, please contact our Network Management Department at NetworkServicesSupport@TrilliumNC.org or call Provider Support Services at 1-855-250-1539 during the hours of 7 a.m.–6 p.m. EST, Monday–Saturday. 

We appreciate your commitment to helping us achieve this mission by meeting the needs of members!

Provider Insider is a newsletter for the Trillium Health Resources provider community. Please send comments and suggestions about this publication and its contents to NetworkServicesSupport@TrilliumNC.org.