June 1, 2025 Edition 23

The monthly Provider Insider Newsletter will differ from the Network Communication Bulletins by offering an avenue to highlight community happenings across our catchment area. We will share information on various projects Trillium is working on within our local communities and introduce new skill development/training opportunities available to providers.

• Provider Spotlight: Ambleside, Inc.
• Important Notice from Trillium
• Welcome New Providers!
• Provider News
• Community Involvement
• Provider Resources
• New Opportunities
• Provider Knowledge
• In Case You Missed It 

Provider Spotlight

Ambleside, Inc.

For over 34 years now, Ambleside, Inc. has lived and operated by one mission, "to increase the quality of life of the individuals that we serve." Here at Ambleside, Inc., we do not believe that simply maintaining quality of life meets the needs of individuals with Autism and/or Developmental Disabilities. Through our daily actions, activities, and decisions, we uphold this mission, always seeking to ensure that the individuals that we serve have meaningful days, and increase their skills to live as independently as possible.

At Ambleside, Inc., we seek to be different. Instead of focusing solely on providing high-quality direct-care services, we focus on the whole individual, ensuring that all aspects of physical, mental, and spiritual needs of the individuals that we serve are met.  We fundamentally believe that we have an opportunity each day to make our members' lives better. We accomplish this through a multitude of treatment modalities, including;

• Innovations Residential Supports (Levels 1 - 4)
• Innovations Day Supports
• Innovations Community Networking
• Innovations Community Living and Supports
• Innovations Supported Employment; and
• 1915(i) Services

We invite you come and see our programs for yourself. Tours are available at any time (including walk-ins) and our friendly administrative team is here to answer any questions that you may have. To see our availability in our programs, please feel free to visit our website.

Through this website, you can see our availability, meet our administrative teams, and learn about services provided by Ambleside, Inc. And as always, if you have any questions, please feel free to reach out to us at any time.

Snow Hill Location:

1 Industrial Drive, Snow Hill, NC 28580

Phone: 252-600-2198

Fax: 252-747-4244

Lexington Location:

670 Radio Drive, Lexington, NC 27292

Phone: 336-920-8364

Fax: 336-224-2924



If you or a fellow provider are interested in sharing your story, please contact us at info@trilliumnc.org. Thank you for all you do for our members!

Trillium Health Resources will be performing maintenance updates to our Production servers and SFTP environment over the July 4^th holiday weekend.

Beginning Thursday, July 3rd at 5 p.m. through Monday, July 7th at 8 a.m., the Trillium Business System platform, Provider Direct Portal, and SFTP Integrations will be unavailable. This upgrade will not impact any other platforms or provider portals. During this time you will not be able to access, submit, or interact with the Trillium Production environment. We will provide notification when all systems are restored and available to continue normal activities.

All claims submitted after 5 PM Thursday July 3rd, 2025 will be processed once the system is restored on Monday, July 7^th, 2025.

To ensure continued access to the Trillium Health Resources SFTP environment, we are reminding organizations that IP addressing is subject to change. If your organization is connecting to Trillium Health Resources SFTP environment, you should ensure you are using the URL (sftp.ncinno.org). If your organization participates in ‘Allow Listing’, please ensure you are allowing based on URL (sftp.ncinno.org) rather than IP address. 

If you have questions or concerns about how this may impact you, please submit a ticket to networkservicessupport@trilliumnc.org.



New Partnership with Attend Behavior

The Division of Mental Health, Developmental Disabilities and Substance Use Services (DMHDDSUS), in collaboration with Trillium Health Resources, has partnered with Attend Behavior to deliver innovative, technology-enabled caregiver support across 46 counties. This initiative will bring immediate, virtual access to evidence-based family guidance and parent training for families of children with Autism Spectrum Disorder, Attention-Deficit/Hyperactivity Disorder (ADHD), and Intellectual and Developmental Disabilities (I/DD).

Backed by Trillium’s investment in improving access to care, this partnership represents a strategic effort to address the critical shortage of direct support professionals in North Carolina while ensuring children and their caregivers receive timely, high-quality intervention. Trillium currently serves 38,502 children across the state who are diagnosed with behavioral health conditions, Autism, and/or I/DD.



News Release



New Dashboard Shows Importance of Peers in Mental Health Wellness and Substance Use Recovery

The North Carolina Department of Health and Human Services announced the release of a new dashboard highlighting the success of North Carolina’s Peer Warmline. The Warmline is a free resource for people experiencing emotional difficulty, mental health issues, substance use challenges, or for those who just need to talk with someone who understands what they are going through. Since launch, warmline counselors have received more than 67,000 calls, and 99% of callers who responded to a recent survey expressed satisfaction with the support they received. 

"Mental Health matters to all of us, and we are committed to ensuring everyone who needs care can access that care when they need it and in the setting that is most appropriate for them," said NC Health and Human Services Secretary Dev Sangvai. "For many, having the opportunity to speak with a Peer Support Specialist is critical in their wellness journey, and these numbers show how effective this resource is in North Carolina."

Read More Here



Trillium Providing Funds for National Alliance on Mental Illness (NAMI) Guilford Hub

Trillium Health Resources is providing $150,000 to help develop the NAMI Guilford Hub. NAMI Guilford serves residents across Greensboro and High Point and surrounding areas with free mental health support, online groups, resources and education.

There are an estimated 500,000 people in Guilford County who could use mental health services. Navigating the system can be overwhelming and isolating, and NAMI Guilford currently has no physical location to support people on their journey to mental wellness.

The NAMI Guilford Hub will guide individuals and families through the behavioral health system, provide innovative approaches to services and improve access to care. The dedicated space will be utilized for evidence-based programs and education to reduce stigma, promote early intervention and expand access to resources. NAMI Guilford will continue to empower and engage individuals and families with lived experience as they create this welcoming space to simplify resource navigation and ultimately support individuals, families, loved ones, and communities.

Press Release

Community Involvement

Learn More and Register



Trillium providing $3M for Technology-Empowered Apartment Living in partnership with Easterseals PORT Health

Trillium Health Resources is providing $3,000,000 to Easterseals PORT Health to help develop independent living apartments at Francis’ Cove. The apartments will include smart technology features for convenience, comfort, and security. Smart technology is rapidly transforming how we live, and its integration into apartments offers significant benefits for people with Autism Spectrum Disorder, Intellectual or Developmental Disabilities (I/DD), and Traumatic Brain Injury (TBI).

The land for Francis’ Cove was donated to Easterseals PORT Health by the late Monty Recoulley, in memory of his brother Francis, to assure people with intellectual disabilities have the opportunity to live independently.

“We are grateful to Trillium for partnering with us to make Monty’s big dream for Francis’ Cove Apartments a reality. Monty believed his late brother Francis (Butch) could have thrived in a supportive, independent environment - if only that had been an option during his lifetime. Francis’ Cove independent SMART apartments will provide a safe, nurturing environment, and Easterseals PORT services will help each resident thrive at home and in the community,” commented Luanne Welch, CEO of Easterseals PORT Health.

Read News Release Here

i2i Center for Integrative Health 2025 Spring Conference

Join North Carolina Department of Health and Human Services (NCDHHS) Division of Mental Health, Developmental Disabilities, and Substance Use Services (DMHDDSUS) and Trillium Health Resources (Trillium) for pre-conference sessions on June 9, 2025 from 1:30PM-4:30PM:

• NCDHHS DMHDDSUS will explain the Olmstead Plan and groundbreaking DMH/DD/SUS initiatives. Learn how people transition into community, support choices for work and play, and connect to community-based services. Panel discussions include NCDHHS leaders, people with lived experience, and service providers.

• Trillium will provide an interactive and engaging Learning Lab featuring TULA – Trillium Ultimate Living Assistant, a statewide award-winning program that provides personalized technology with real-time, two-way communication and remote support from a dedicated care team. Experience how TULA meets individuals’ unique care needs, promoting healthy, meaningful lives.

Register for i2i Pre-Conference Here

Navigating Change in all forms is undoubtedly challenging, but North Carolina’s integrated care services for Mental Health/Intellectual/Developmental Disabilities/Substance Use Services have proven to be a Resilient System with a history of overcoming obstacles and adapting to create better care. Change often brings new opportunities and staying flexible while remaining committed to your values and mission is essential. The i2i Center’s Spring Conference is designed to help you build strong partnerships, expand your knowledge, and stay agile by providing the resources and insights you need to thrive. This event also offers a valuable opportunity for colleagues to unite, collaborate, and support each other in addressing these challenges

together.

Conference Dates: June 10-11, 2025

Location: Hilton Raleigh North Hills Hotel

3415 Wake Forest Road, Raleigh, NC 27609

Register for i2i Spring Conference Here



Trillium Health Resources Hosts Monthly Provider Forums

Provider Forums share the information most relevant to Trillium’s network. The webinar series takes place on the second Wednesday of each month. A panel of Trillium staff will share information providers identify as vital to their work. Provider feedback, recent updates, and upcoming items will drive monthly topics. Each forum will conclude with a Question and Answer session. 

To register for the next Provider Forum on June 11, 2025 at 10:00AM, please click here.

Previous Provider Forum Question and Answers, presentations, and recordings can be found here.



Supporting Mental Health for Older Adults

The mental health conditions of older adults are often underrecognized and undertreated. Approximately 14% of adults aged 60 and over live with a mental health issue. Globally, more than a quarter of deaths from suicide (27%) are among people in that age group.

To help bridge this gap in care, DMH/DD/SUS is working to increase awareness of, and access to mental health support for older adults. The following initiatives offer support for older adults and their families:

• NAMI Family-to-Family is an educational program for families, significant others and friends of people with mental health conditions.

•  The Aging Well High Country Older Adult Mental Health Initiative is designed to address the mental health needs of older adults in Western North Carolina.

•  Healthy Aging is a program by the Kellin Foundation aimed at enhancing the quality of life for older adults and their caregivers serving Guilford and surrounding counties.



Trillium Provider Network Survey

For Technical Assistance, Education, and Training Topics

The Trillium Network Management team wants to continue to ensure that we provide technical assistance and education on a variety of topics that are relevant and important to our Provider Network. Since February 2025, we have been conducting monthly Provider Forums and addressing items that our providers identified in the Fall 2024 provider survey.



Your input is important to us to make sure that we are meeting your needs, and expectations. We have three quick questions that will not take more than a minute to complete. The purpose of these questions is to assist us in continuing to develop and providing technical assistance on topics that are relevant for you and your organization. Also, our goal is to improve our customer service. This survey will be available through June 6.

Complete Survey



Learn More and Register



Early and Periodic Screening, Diagnosis and Treatment (EPSDT)

Trillium Health Resources is committed to providing preventative health screenings and improving the overall health of children enrolled in our plan. With the high proportion of children in our population, our ability to impact the incidence of Early and Periodic Screening, Diagnostic, and Treatment (EPSDT) screening is vital to the overall health and well-being of our members.

The EPSDT service is a Medicaid mandated program under the Omnibus Budget Reconciliation Act of 1989 (OBRA 89) and section 1905(r)(5) of the Social Security Act (the Act). EPSDT includes periodic health (nutritional) and development history, physical exams, immunizations, laboratory tests, health education, vision, dental, and hearing services. The EPSDT program has two primary objectives:

1. Assuring the availability and accessibility of required health care resources; and
2. Helping Medicaid members and their parents or guardians effectively use these resources. It encourages assessment of the child's health needs through initial and periodic examinations and evaluations, and promotes early diagnosis and treatment of problems before they become more complex and costly.

Trillium will cover regular wellness visits to all children enrolled in Medicaid under the age of 21 to allow health care providers to carefully monitor a child's overall health and development and to identify and address health concerns as early as possible, in compliance with the Department's standards for the timely provision of EPSDT services.

Trillium will also cover services, products, or procedures for our Medicaid members under the age of 21 if the service is medically necessary to correct or ameliorate a defect, physical or mental illness, or a condition or health problem identified through a screening examination (includes any evaluation by a physician or other licensed practitioner).

EPSDT Resources



Trillium Members to Receive Yearly Tailored Plan Privacy Practices

Trillium Health Resources is required to send Tailored Plan members information about our privacy practices each year. Mailings went out in May. Members do not need to do anything other than review the information. 

In addition, we will start sending Tailored Plan members a copy of their Medicaid ID card every 12 months. These cards started mailing in May as well.



Network Communication Bulletins 2025

Click above for more information.

Have Questions/Need Support?

If you have questions, need additional information, or require technical assistance, please contact our Network Management Department at NetworkServicesSupport@TrilliumNC.org or call Provider Support Services at 1-855-250-1539 during the hours of 7 a.m.–6 p.m. EST, Monday–Saturday. 

We appreciate your commitment to helping us achieve this mission by meeting the needs of members!

Provider Insider is a newsletter for the Trillium Health Resources provider community. Please send comments and suggestions about this publication and its contents to NetworkServicesSupport@TrilliumNC.org.